Sonic Drive-InReviews of sonicdrivein.com

Didn’t have lemonade.

CHAMPAIGN NORTH MATTIS IS TERRIBLE!! After attempting to order 2 basic combos and repeating them 5 times to him and him repeating back the wrong items every time he gave up and told us to pull around for the total. Once there we asked to have the order repeated to us. The lady working the window was clearly irritated that we even asked and sighed and then read the order back which was not even close to what we ordered. We were the only ones in the drive-thru….i said that’s not what we ordered and her response was “that’s what y’all ordered. We left and will never be back!!! Stay away from that location or you’ll have to deal with the lazy and careless employees that work there!! 00000-STARS

Well, I decided to order on the Sonic app for the 1st time specifically to take advantage of their on line discounts. We ordered the double cheeseburgers, asked for extra onions. Placed the order and followed their protocol. Arrived on time and did the check in as directed on the app. After about 10 minutes my order popped up on the screen stating that the order was being cooked. Then, the person who brings the food out approaches me with the shake that was part of the order and tells me sorry your order was misplaced, but here's your shake and they are making your order now. Approximately 20 minutes after my initial arrival, I received my food. Got home and none of the burgers had extra onions and were drowned in mustard. I will never use their app again and will think twice about eating Sonic again. It's not like they have the best burgers or prices anyway.

I ordered a smash burger and I read the info on what it was supposed to be. I got my smash burger and it was NOTHING like the picture!!!! No resemblance!! I use to love Sonic burgers but they have changed their beef Pattie’s and they taste awful! That why I thought a smash burger might just be what I wanted. I was disappointed. Just another reason NOT to buy anymore Sonic burgers!!!!!

Bad customer service Bad product

I live in Richmond Virginia, I don't eat out much anymore because of this type of foolishness going on. I sent an advertisement with the Sonic smashburger and it looks so delicious I just had to try it. So I ordered the sandwich only because I don't eat out much and I didn't want the fries or a soda. So I went around to pay for my order and the guy he was nice. The sandwich came to around $7 and some change. I pay for my sandwich and I was just waiting for him to give it to me when it come up. So as I was waiting he wasn't busy so I asked him for a cup of water, he said "I will have to charge you for water", I said to myself huh! So then I said excuse me I just ordered a sandwich,,, I can't get any water? He then said he was sorry that he will have to charge me for the water. I asked for a manager. She came to the window,,, I explained to her I ordered a sandwich and I just wanted some water and she looked at me and she said I will have to charge you for that. I said really! I said I just want water to wash it down as I'm eating it she said again no I will have to charge you. So I asked for my money back and she really looked at me like I was crazy or something. After she gave me my money back I then told her,,, y'all are going to lose a lot of business and money. I left,,, in a state of shock or something like that. I still am "Sonic",,, acting like that now!!! This particular Sonic is on route 1 Chesterfield Virginia. Route 1 used to be Jefferson Davis highway,,,

Ordered a chicken sandwich had very little lettuce on it Ordered fries with queso could not even see the queso on the fries Everytime we go it gets worse

I went to the Sonic at 3838 Parker Road in Wylie, Tx. They were not busy, about 7 cars. I order two Sonic Burgers only, no fries or drinks. After waiting about 15 minutes I was getting very frustrated and then a message comes up on the screen that says Abraham is on the way with my order. I wait another 5 minutes and still no order so I push the button and ask where is my order. A person answers and says he is the only car hop and is trying to get the orders delivered. He tells me how busy they are which was a smoke screen, like I said there only about seven cars there. A couple minutes later a car hop, Abraham I assume, walks by my car with two drinks in his hand for delivery to another car. Now I am beyond frustrated so I get out of my car, walk to the building and tell them I want a credit for my order. He asks me what I ordered and I told him two Sonic Burgers. A young girl standing at the counter hands him a sack with my order. The burgers were already cold and it is my guess they had been sitting on the counter for quite some time. There were four people working inside and one delivering orders. Unbelievable. I am done with Sonic.