Sonic Corp., more commonly known as Sonic, is the operator of an American drive-in fast-food restaurant chain based in Oklahoma City, Oklahoma, that is owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
Sonic Drive-In (sonicdrivein.com) has 394 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Steve W.
Milford Ohio location. Breakfast burrito, tots& coffee $8.19. When they brought it $32. They finally saw they were at the wrong car. Coffee BARELY warm. Requested a hot coffee. I tried to give him the cold coffee, said you can keep that and walked away. What am I going to do with a cup of cold coffee? He couldn’t be snottier!
Courtney G.
Sonic in Berlin, NJ. This is the second time that drive-thru orders were prioritized over call-in/park orders. It’s getting where it’s just not worth the hassle anymore. Not to mention, they have no clue how to make a thick milkshake. Forgot to mention, they forgot one of our sandwiches and had to be told about it. This, after a long wait for the food.
Sherry Lynn J.
My food was cold,French fries hard as a nail,and to top that off, what pickles are they using? Those are disgusting. This review is on 12/19/24
rick N.
Pulled in for lunch. Hit the red button and we’re told we would be helped shortly. Close to five minutes later and three cars moving through DT that arrived after us, still no service or contact. We just left. No excuse for HORRIBLE service. Stay clear
aunty Y.
The sonic app sucks monkey a$$$. This review asks for a date, and I just want to let you know that this happens every time I use the app, not just today. I have never, not once, been able locate the Sonic on the map despite typing in the address. The app focuses in on the United States, at least, but insists that there's no Sonic when I'm sitting at the Sonic and typing in that Sonic's address. All of the servers are very sympathetic and promised to talk to their managers, who I am sure can do nothing, so I don't know who to take this to but it's terrible and if it weren't for the pebble ice I would just not go to Sonic at all.
Archie P.
Went to the Sonic in Gulfport, MS. Ordered a small Sonic Blast which was $4.09. They responded back it would be $5.45. I said it shows $4.09 on the order board. I asked to speak to the manager and she said "that's how it rung up". I said that's it, and she said yes. I called Sonic customer service 3 times, and still have not heard anything back. I don't want anything except an explanation of how $4.09 adds up to $5.45. We will not be going back to a Sonic.
Tammy B.
EVERYTHING!!! The smashburger was ordered without sauce, and I specifically asked the girl if they left it off and she said YES. I almost drove away, but something told me to check before I left. THank goodness I did because there was sauce all over it. Then she got mad at me because I had to take it back. This is the 3rd time IN A ROW that I have had a bad experience with SONIC. the other 2 times they didn't even give me a Smashburger - they gave me a regular burger and charged me the extra money for a Smashburger. When I wrote a review - it's been radio silence. Like being ghosted! Because of this...I WILL NO LONGER GO TO SONIC. And, because of that, my husband will no longer eat there. He was with me on one of the trips to your store. And now, my mother-in-law will no longer eat there either. If I get the chance to tell anyone about Sonic or if anyone wants to know where to go to eat...I will definitely let them know NOT to go to Sonic. This could have been rectified...but you chose to ghost me instead.
Sheryl Long B.
I have been locked out of my Sonic account for months and have emailed and called their customer service many many times. I am told that my email address is invalid, however, it is valid enough to get emails from them! Each time that I speak to a customer service rep, they are very apologetic and nice, but each time I am told that they will see to it that my complaint is sent to the technology department and it will be corrected. Well, I am still unable to order through my app. Sonic, your loss. I was a regular customer, but your app stinks!
