Sonic Drive-InReviews of sonicdrivein.com

Orders always wrong, food be cold, and don’t even bother with the drinks—melting before they even hand it to you. Service slow as hell, and half the time they got an attitude. Ain’t worth the wait or the money.

The Groovy Fries taste like grease and not good grease.

We went to the 3036 Broad River Rd today and while we were waiting on our food two employees(one seemed to be a manager) starting screaming at each other. The screaming and cussing at each other started in the food prep area and spilled into the eating area. We didn’t feel safe so we got our money back and left. There doesn’t seem to be any manager training in how to diffuse a tense moment with an employee nor was there any empathy for the customers

What kind pickles is that it's terrible even taking them off left taste on chicken so disappointed most terrible pickles I ever tasted

I love Sonic drinks and I have been to quite a few over the years and sometimes the experiences are bad, some are good, and some are somewhere in between. I have also gotten food from too and it seems a lot of the time it is cold or burnt. My major complaint is the app that works sometimes and others not so much and if you try to contact customer service they treat you like you’re a complete idiot and blow you off. My email address changed and I went to change it on my account and couldn’t. I was told to create a new account which I had no issue with, but it wasn’t that easy. When I created the new account and entered my phone, it told me it was already being used. I contacted customer service and they told me get a new phone number! SERIOUSLY? I love sonic drinks, but I’m not creating a new phone number because they can’t update their systems. RIDICULOUS!

Every single time I go to Sonic Drive in I order a soft pretzel twist with honey mustard. I am always charged for it but most of the time it's not in the bag. Today I even asked if it was in the bag and the young lady told me it was. It was not. I'm not going back to the store for a quarter but how hard is it to put in the bag what the customer orders??

The sonic at 1901 russellville rd in Bowling Green ky consistently over cooks food and serves smaller portions than other sonics. They burn the fries and the tots and they are doing this on purpose. Corporate responded with here's a coupon for a free meal when you purchase a meal.

Ordered the new double smash bacon deluxe burger. It came with a half slice of bacon and was smashed to the point I would need a fork and knife for a burger. Not sure if the employees understand that the smash is for the patty, not the completed sandwich. Regardless, there was no bacon and no deluxe fixings. It was a double patty burger with cheese. If I wanted that, I would have ordered the quarter pound double cheeseburger for half the price.