SongtrustReviews of songtrust.com

Absolutely terrible! The customer service is non existent. I have had 3 open tickets with them for 4 months! No replies at all. ASCAP have also told me they have been trying to contact them repeatedly on my behalf and have had no response from them. They did not account on any royalties worldwide, yet I have worldwide plays. There is nothing from the UK and Europe. I am with PRS in the UK & the World and there seems to be no collections from Songtrust through PRS. I have absolutely no idea what I paid my $100 other than to be incredibly stressed out with none of my issues being addressed. This is not the first time it happened either, I had problems in my initial sign up 2 years ago, tickets going unanswered, rude email responses. I guess it's because I am not a multi-million selling artist so they have no interest in doing anything other than getting my $100!!

The customer service is abysmal. Their website states they will reply within a couple of weeks. The first time they got back to me was after two months, and it was apparent they did not read my submission as they gave me a vague solution that I had already attempted. I had communicated this in my submission. I am currently waiting for another response. It has been over a month.

Songtrust still hasn't paid me. They are suppose to pay every quarter. It is almost the third week of July and there should have been a payment the last week of June. Nothing. No statement. Nothing. ______________________________ So here's their response -Hi Patrick. Thank you for sharing your feedback. Here are a few important points to help you understand your eligibility for payment: 1. Quarterly Payouts: Songtrust pays out each quarter's earnings at the end of the following quarter. 2. Tax and Payment Information: Ensure your tax and payment information is up-to-date. You can verify this by navigating to the Payment & Tax section within your account. 3. Minimum Payment Amount: You must reach our minimum payment threshold of $25. Payments below this amount will be included in a future payout once the threshold is met. You can check your earnings in the Royalties section of your account. If you have reviewed your account and meet these criteria, please contact our Client Support Team - and let us know in the comments so we can flag your inquiry for prompt assistance. Thank you 1.They did not have a statement ready at the end of the quarter. I did contact the client support team and they said it would take at least two weeks to get back to me 9after they had the information for about a week) I still have not heard anything from them. 2. They seem to respond t bad reviews faster than appeals to their customer service. they generally have not done anything that they said they would. It's not just about getting paid for the easy to get royalties but getting all that I'm due. They don't seem to be working very hard at all. ---------------- It's been over three weeks and they haven't given me any information. No u[pdate on even what they are doing. They are not prompt. They do not have customer service. __________________________ It will be four weeks on Monday since I've heard from Songtrust. They haven't updated anything. They do not respond to my emails. They have the worst communication I've ever seen from a company. I have a degree in Organizational Communication. These people are either hiding something or incompetent. __________________________________________ heading to five weeks since I sent my request to their service team. I haven't heard anything from them nor have they responded to other emails I sent them. Their response on TrustPilot was not true. I'm not sure If TrustPilot notifies them when someone has responded but if they do it hasn't made any difference. _____________________________________________ Six weeks and they still have not followed up with any information. There is no published phone number to call and they do not respond to emails. ________________________________________________Well they finally responded . They apologized for taking so long which they always do because they are never in a hurry to take care of you. The response gave me no new information and did not etll me where they were in collecting back royalties. Basically they said just wait some more. I don't mind waiting of I know what is going on. Either they are not doing anything or they are not capable of answering simple questions.

I was with Songtrust about three years and left Songtrust in 2023 after noticing that they hadn't registered the majority of my songs with any collecting agencies. They have had their post term year, now I would like Songtrust to remove their name from my songs and my account at PRS in the UK. This is proving difficult because as my account is closed they won't respond to any emails from me. I have taken it further with the PRS in the hope they can do something as Songtrust is not my publshing administrator anymore. If you are there Songtrust please, please remove Songtrust from my PRS account and my songs. Thank you

I’ve sent dozens and dozens of emails to see if they were following through with the service. I went as far as reaching out on social media platforms, commenting on posts and e-mailing the company that owns them. I’ve received no reply back. Has this company been abandoned? I honestly feel like I was scammed. Please don’t sign up. Your money just disappears and then nothing happens.

Customer support never replies. It has been approx 6 months and still no reply, plus they have still not generated an ISWC for my songs so I can't pitch them for sync. Will be cancelling and taking my songs elsewhere as this company is shocking.

This publishing company is undoubtedly the epitome of incompetence. If there were a negative rating option, I'd eagerly utilize it. It's been nearly a month since I've been locked out of my account, and their customer service is utterly worthless. Despite their claims to contact them via the ticket service, their response time has been abysmal – over a month with no reply. Their conduct is nothing short of appalling, and they certainly don't merit anyone's hard-earned money

Shocking customer service. Waiting forever for responses. Unable to get in contact. Looking for an alternative. Stay away at all costs.