SongtrustReviews of songtrust.com

Response from SongtrustApr 10, 2026

Hi Mose, we're sorry our cancellation process left you feeling that way. When you're ready to move on, the last thing you should feel is stuck. Our team is glad that we were ultimately able to get everything sorted and complete your cancellation. We genuinely hope you're happy with your new publisher. It was a pleasure working with you, and we wish you all the best with what comes next.

Response from SongtrustApr 10, 2026

Hi Richard, we want to apologize. Waiting so long for clarification on the status of your song registrations is not okay, and we completely understand your frustration. Song registration involves coordination across multiple societies, so processing times can vary. However, that doesn't excuse leaving you without a response or a clear path forward. You deserved better, and our Support team has been working hard to improve their response times. We've since been in touch and hope we were able to clear this situation up. Please note that we have a minimum balance of $25 before a payment can be issued. In the meantime, the best thing you can do to maximize your publishing royalties is keep promoting your music (no matter when it was released). Every stream and usage contributes to your royalty balance, and we want to see your catalog earning for you. If you have any other questions about your account status, don't hesitate to reach back out at [email protected]. We're always happy to help.

Response from SongtrustApr 1, 2026

Hola Daniel, gracias por compartir tu experiencia. Lamentamos mucho los problemas que tuviste al intentar registrar tus canciones. Sabemos lo frustrante que puede ser cuando el proceso no funciona como debería. Queremos informarte que el problema que describiste era un error en nuestra plataforma que ya ha sido corregido. Ahora deberías poder completar el proceso sin inconvenientes. Si necesitas ayuda adicional, nuestro equipo de soporte está disponible para asistirte.

Response from SongtrustMar 24, 2025

Hi Stefan, for us to register songs with our global pay source partners where they are earning, first, our Copyright Team reviews and validates songwriter information, song metadata, and splits. As different societies have their own song registrations processes, our team also needs to ensure they're being delivered in the correct formatting for each society. If you have any specific questions about the status of your songs, you can always reach us by emailing [email protected]!

Response from SongtrustApr 10, 2026

Hi Romario, thank you for this feedback. Reaching out for support and not hearing back is genuinely frustrating, and you deserved better from us. We've since been in touch and hope we were able to clarify why your song was in Processing, but that's never an excuse for leaving a request unanswered. We've been putting real work into making sure that doesn't keep happening. If you have any other questions, please reach out to us again at [email protected] and we'll take a look right away.

Response from SongtrustApr 10, 2026

Hi Anthony, we're sorry to hear about this experience. When you reach out with real account concerns, you deserve a timely answer. We apologize for not delivering that. We have since been in touch and hope we were able to address what you needed, but we know that doesn't remove the frustration of waiting. Better responsiveness is something we've made a priority, and we're committed to making sure that quick and efficient answers are the norm for our clients. If anything is still unresolved or new questions come up, feel free to reach out again any time at [email protected].

Response from SongtrustApr 10, 2026

Hi Larissa, thank you for the feedback, and apologies for the late reply here. While we're glad we were ultimately able to address your request, we understand that an incomplete answer can be frustrating. That's not the standard we hold ourselves to, and we apologize for falling short. We've been actively working to improve our support, and your experience is a reminder of why that work is so important. If anything else comes up, please don't hesitate to reach back out at [email protected]. We're always happy to help.

Response from SongtrustApr 10, 2026

Hi Sahlemariam, we are truly sorry for the delay in getting back to you. We understand how frustrating that experience must have been. We're glad that we were ultimately able to connect and get things moving for you, but we recognize that the wait was far too long and that's on us. Our team has been working hard to improve response times, and we're happy to report that other Songtrust clients have noticed a considerable improvement in this regard. We also wanted to share that the one song you have currently registered with us has already been successfully registered with at least one global society, which is a great start. To ensure you aren't leaving any money on the table, we highly recommend adding every song in your catalog to your account. This is the best way to maximize your publishing royalties and ensure you are collecting from every available source worldwide. We hope that we'll exceed your expectations moving forward. If you ever have any other questions, please don't hesitate to reach back out at [email protected]. Our Client Services team is always happy to help.