SongtrustReviews of songtrust.com

Absolutely horrendous. I tried every which way to add myself as a songwriter, followed all of their loopholes in their help video, and the platform still does not accept it. No error code, no requests for information that perhaps wasn't understood. Nothing. It simply does nothing when you fill it all out and click 'submit'. I tried three different browsers too. I paid $100 over a month ago, got 2 replies from customer service since then only asking for screenshots (which I provided but won't help - it's a technical issue!!), proved my IPI numbers by showing them a screenshot from my PRO, and they still haven't done anything at all to help fix this issue OR process a refund. I'm pissed. I'm out of 100 bucks, and I have received the least amount of service I could possibly get. This is a giant pile of b.s., and I'm seriously sick of all these types of companies claiming they will help musicians but only make things more difficult for them.

Very poor response time

I never received payment 2 weeks now and why is it paying me in trinidad currency when I have a U.S Bank account

My experience with Songtrust onboarding has been extremely frustrating. The Plaid ID verification system simply does not work. I have tried 20–30 times, in perfect lighting, with a valid government ID, but it always shows “Unable to verify your identity.” Even after sending all documents manually, nothing has been resolved. As an IPRS registered Publisher with a valid IPI, this delay is affecting my work badly. Songtrust needs to fix this broken verification process immediately. Many users are facing the same issue, and it’s disappointing that such a big company cannot provide a simple manual verification option.

Lamentablemente, he notado una gran diferencia entre la eficiencia del proceso de registro y la atención posterior al artista. Mis temas se distribuyen a través de Symphonic, una disquera reconocida por su seriedad y rapidez en las respuestas. Por ello, al saber que Songtrust mantiene acuerdos con Symphonic, asumí que la experiencia con esta editorial sería igualmente ágil y profesional. Sin embargo, realicé una consulta el 29 de septiembre y, a pesar de haber enviado un recordatorio, al día de hoy —6 de noviembre— no he recibido ninguna respuesta. Resulta decepcionante e indignante sentir esta falta de comunicación por parte de una plataforma que representa a tantos artistas.

I attempted to create a Songtrust account and entered my credit card information as part of completing the registration. At no point was there a clear “Pay” or “Submit Payment” button, yet my card was charged automatically for the registration fee. I never submitted any music, used any services, or intended to pay at that moment. Despite this, the fee was non-refundable according to their Terms of Service. Be aware that simply entering your payment information may result in an immediate charge, even if you haven’t finished the sign-up process. Be aware that some information on their site is misleading. Certain CMOs and PROs do collect publishing royalties on your behalf, and SongTrust requires you to be registered with your local CMO in order to use their services. However, if your CMO already collects online mechanical royalties for you as a songwriter/composer (assuming you own the publishing rights), then you don’t need SongTrust at all. Moral of the story: always check what your local CMO already offers before signing up for anything! Additionally, make sure you exercise your right to opt out of the arbitration agreement on time (within the 30-day period) by sending an email to their legal team. If you don’t do this, you won’t be able to resolve any disputes with them in court. --- P.s. They have refunded me after more than 1 month.

Hello, My Songtrust dashboard is completely blank, nothing is showing. I have already sent an email regarding this issue, but I have not received any reply. Could you please let me know what is going on as soon as possible? Thank you,

Songtrust lacks the resources to properly collect your royalties. As the company expanded, the goal was to expand and then sell, not service writers. As a result, the infrastructure and consumer support is weak at best, and criminal at worst. You will not collect what you're fully owed if you sign up for this service.