SongtrustReviews of songtrust.com

I'd give zero stars if I could. If you'd like to have a company manage your catalog that only serves you with AI bots this is one for you! They are unorganized and completely unresponsive. They have NEVER responded to me in a timely manner and when they do roughly 4 months later (not even exaggerating) they will respond with a generic canned response. My feeling is they do this so they hold you catalog forever. This is THE most useless company I've ever worked with. I'd love to leave them- but they don't answer my emails and there's no other way to contact them. DON'T SIGN UP WITH SONGTRUST.

Extremely poor customer service. I have been attempting to resolve an incorrect registration by Songtrust that has prevented payments to my account. On 24 February, I was assigned case number 42245572441 and informed that Lucie would be handling the matter. After seven weeks and numerous follow‑up emails, she eventually responded and made limited progress toward setting up my account correctly. Since then communication has ceased entirely, no replies or acknowledgements for over two weeks now. This lack of responsiveness is both disappointing and unacceptable.

reference number - 44623206173 I am writing to follow up—again—regarding my catalog, which has now been pending for over 8 months. This delay is not just an inconvenience; it is actively affecting my ability to collect and manage royalties through ASCAP. I have sent multiple emails during this time and have not received any meaningful response or resolution. The lack of communication is extremely concerning. To be clear: My catalog was submitted approximately 8 months ago It remains in a pending state with no updates This situation is directly impacting my income and professional obligations I need immediate clarification on the following: What is causing this delay? What is the current status of my catalog? When will this be resolved? If this issue cannot be resolved promptly, I need to know what steps I can take to withdraw my catalog and move forward through another service. Please treat this as urgent. I expect a response within a reasonable timeframe. Sincerely,Laura Dinu

I did not received my 2025 royalties yet. The whole year. I sent two emails from contact at claudiosouzamattos.com to them and not a single response.

Hello Songtrust Team, This is my final attempt to resolve multiple unanswered support requests before taking further action. Over the past several months, I have submitted numerous inquiries regarding account, documentation, and publishing matters for my two SongTrust accounts. Despite receiving automated confirmations (most of the time) and assigned case representatives (Stephanie E. and Laura), I have not received a single substantive response, update, or resolution. This is absolutely and completely unacceptable. Outstanding cases: EFRE.contact at gmail • Jan 6 – Ref #39272902557 → No response • Feb 10 – Follow-up → No response • March 7 – Ref #43143805443 → No response • March 9 – Ref #43157425738 → No response AstronautAgency.label at gmail • Feb 8 & Feb 11 → Time-sensitive inquiries → No confirmation, no case number, no response This is not a minor delay. This is a complete lack of support across multiple requests over an extended period of time. It’s also concerning that I received a response to a public Trustpilot review, while multiple direct support inquiries have been consistently ignored. That contrast does not reflect well on your support process. At this point, I am requesting the following within 48 hours: •Direct responses to all open inquiries •Confirmation that my cases are being actively handled •A clear explanation for the lack of communication If I do not receive a response within that timeframe, I will proceed with: •Terminating both accounts •Transitioning to a different publishing administrator •Sharing my experience publicly within industry circles to reflect the lack of support I’ve encountered I would prefer to resolve this and continue working with Songtrust, but as it stands, that is not possible without immediate action on your end. I expect a prompt response. Hope to hear from you this time, Jeffrey Stephen Barlow

Approximately six weeks ago, I applied for a membership with Songtrust. Although they processed my application fee, they failed to activate my account because their system could not verify my ID. My subsequent emails and support requests have been completely ignored. Consequently, I have referred this matter to my attorney to recover my funds.

6 of my songs are not yet registered even when I have the ISWC to the songs, it’s unfair.

Very bad. The tracks that I uploaded in March 2025 are still not registered. I paid their entry fee $100 ... I uploaded the tracks .... I thought I'd found a publisher .... But as a fact - I don't have a publisher .... My tracks are actively used on all platforms, on radio, on TV ... etc. But my tracks are not registered during a year. And I'm losing my publishing royalties ... I have to look for another publisher ... And their support does not answer ... Very bad.