Songtrust Reviews | Read Customer Reviews of songtrust.com

SongtrustReviews of songtrust.com

4.0650 reviews
Video & Sound
155 Avenue of the Americas, New York, New York

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Songtrust

About Songtrust

Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.When you simplify your administrative work with Songtrust, you can spend more time making music.Register for Songtrust

Songtrust (songtrust.com) has 650 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: songtrust.com
Website: songtrust.com
Category: Video & Sound
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Songtrust reviews

Showing 121 reviews with 1 star · Clear filters

T K.
Apr 13, 2023
RED FLAGS!
RED FLAGS! I have recently come out of a major publishing deal, and registered with Songtrust. However - they never replied to my enquiry - and after reading all these terrible reviews I have no choice but to ABANDON them and look elsewhere. So many red flags regarding the total lack of customer support ie: just a generic online form that nobody respnds to. No phone number. No email address. Totally faceless and distant. No thanks. My songs have in excess of 100 million Spotify streams, and make significant income. But I cannot trust this catalogue to a company that has such terrible reviews from their customers, and won't respond to a simple enquiry. What a waste of $100.
Response from SongtrustApr 18, 2023
Hi there. We appreciate you taking the time to share your feedback with us. I'm sorry to hear that your experience with Songtrust has not been up to our usual standards. While our team does not offer phone support at the moment, we would be happy to assist you over email. It looks like you inquired with Client Services about bulk registration of your catalog. This tool is available should an account meet certain requirements - a minimum of 30 songs, 1 million streams across the catalog on Spotify, and an ISRC for each song. If your catalog meets these requirements and you'd like our team to send over our bulk import template, please be sure to follow up on your open email thread with our team. We know changing publishing deals is a big decision, so we understand your frustration after making a switch but hope you'll give us the chance to do better moving forward.
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Austin
Mar 30, 2023
I never leave reviews but after my…
I never leave reviews but after my experience and reading how others were treated I felt I had to. This company took my money and never fulfilled any service whatsoever. I waited an entire year for my music to be registered only to be met with an error message that I had to find myself. I never received any notification that there was an error. I reached out to customer support months ago only to be ignored. My music has 10s of millions of streams and I rely on the income generated to feed my family. This is absolutely unacceptable and I have no idea how this company hasn't been hit with a class action lawsuit yet. I highly advise avoiding this company.
Response from SongtrustApr 18, 2023
Hi Austin and thank you for taking the time to share your feedback. I'm so sorry to hear that your experience with Songtrust was not up to par. In pulling up your account details, it looks like since the time of this review, our team has responded to your open inquiries and reset your PRO application to rectify the error you were seeing within your account. Our apologies for the delayed communication regarding that error. If there is anything else we can help with at this time, please send a note to our team at songtrust.com/contact-support.
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RWats
Mar 25, 2023
A warning to any and all artists...
This is a word of warning to any and all artists. DO NOT SIGN UP WITH SONGTRUST. They will happily put cute little videos up on social media, all day long... but have a question that needs answering or - request to leave the platform, YOU WILL BE IGNORED. I have struggled to get out, and cannot. They do not / will not / ever help you. Even as I write this, I have questions / issues that I've raised FIVE MONTHS AGO. Nothing. Avoid. Avoid. Avoid.
Response from SongtrustApr 18, 2023
Hi there. I’m so sorry to hear that your experience with Songtrust hasn't been up to par and hope we can improve this moving forward for you. Due to higher than usual ticket volume, we are aware of the longer than expected reply time to client inquiries; our small but mighty Client Services Team is working diligently to improve this and get back to all clients as soon as they can. While I'm not able to locate your account without your email address to confirm exactly what the issue is here, should you have any outstanding concerns, please don't hesitate to reach out to our Client Services Team through our Support Form (https://www.songtrust.com/contact-support).
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Colm W.
Mar 3, 2023
They dont care.
Songtrust used to be great. They had given me a contact before who would help me as i had multiple hit songs that were charting on billboard at the time. Unfortunately they are not who they used to be. I had a simple request regarding my credits i sent it back at the end of December last year and it is now March. Since then I have had more credits that i needed assistance with but songtrust support does not answer. It does not matter if you email them, submit a request through their form, send them a instagram dm they will not respond. If you dont care about customer support than they are great at collecting royalties. But dont count on them ever helping fix any issues with your account. They wont.
Response from SongtrustMar 8, 2023
Hi Colm, thanks for sharing your feedback with us. We have grown quite a bit since you first signed up with us, and with this growth, we have continued to scale and improve previous processes along the way. I'm sorry to hear those improvements haven't been to your liking, however, we will continue to iterate and use your feedback for future improvements. As we grow, our Copyright Team is taking the necessary time to ensure we have accurate claims and splits reflected in our system before sending out registrations to mitigate problems down the line. Our Support team will be in touch to explain this further, but know that we are doing our best to get back to clients in a timely manner and I appreciate your patience as we work on getting back to you.
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Jacob
Jan 20, 2023
Long time Zero response to Support Ticket.
I joined Songtrust with high hopes, I was excited even. They did, however send my songs to ASCAP. But there customer support needs A LOT of work. My main distributor offers youtube content ID. On Oct 21, 2022. I sent in a support ticket regarding content ID. On Nov 17, 2022. After waiting 19 business days, I was told by Songtrust that I can opt out of youtube content ID on the songwriters page. I logged in and was still unable to opt out. I then replied to there email asking for assistance, like they asked me too if I needed help. I did not receive a reply. So Nov 20th 2022, I sent in another support ticket. Stating I needed help opting out of content ID. It is now Jan 19, 2023 and I have yet to receive a reply. 44 business day with no response. Songtrust's customer support is not helpful, there flaky even. Depending on who's answering your questions. But regardless who who your speaking with, It feels as though they really do not care. It is frustrating because I can not register all of my catalog because my main distributor already has content ID. All I wanted was to opt out of Content ID for all my music, and they can't even help me with it. Truly a frustrating experience because us independent artists already deal with not being as valued compared to larger more well known / signed artists. In summary: songtrust really doesn't have the best customer support, and they do not really care about the artists they work with. The 100$ sign up fee was a wast of my hard earned money. The 100$ could've been used els where.
Response from SongtrustFeb 15, 2023
Hi Jacob, Thanks for taking the time to share your feedback. After taking a look at your inquiries, I'd like to start off by saying that you are correct-- a reply to you is severely overdue and we understand the delay in response is unacceptable. I can assure you this is not our standard level of service and we sincerely apologize for the extreme delay here. I also checked in your songwriter section to try to opt you out of YouTube ID, and it is not allowing me to do so either, so I have let our Product team know of this glitch. I went ahead and opted you out of our YouTube collection on the backend and will follow up with you from our Support email address to confirm this as well. We promise to do better next time and thank you again for your patience and understanding.
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Pantelis Vassilakis A.
Nov 25, 2022
Fails completely as a publishing admin
After 2 years registered I can confirm that Songtrust cannot fulfill a music publishing administrator’s two main responsibilities: registering works and collecting royalties on behalf of songwriters. According to several communications asking for and receiving explicit clarification, Songtrust: 1) is unable to verify which societies works have been registered to and, consequently, unable to know from which societies royalties should be claimed from and expected. 2) does not keep or track ISWCs of works and, consequently, cannot trace, track, and collect royalties on any derivatives of a given work (composition) on behalf of the writers. In short, Songtrust deserves negative stars for providing a non-service, representing a “place” where I unfortunately parked 31 of my titles for 2 years, letting them collect cobwebs. They’ve now all been removed. If any Sentric client reads this, please share your experience to help determine next steps. Any other options?
Response from SongtrustFeb 15, 2023
Hi Pantelis, thanks for taking the time to share your feedback. I'm sorry for the miscommunication on our part -- we do keep track of ISWC's in your account if you have added them to your songs in Songtrust, however, it is not something we typically provide in a Letter of Relinquishment. We also make sure your songs are registered everywhere you are earning and this is reflected in your royalty dashboard, which you can sign in to your account and check at any time even after you cancel. Our collection partners list is readily available on our site (https://www.songtrust.com/en/pay-source-relationships). We send your registrations to our collection partners, but it is also up to the society whether they register it based on certain thresholds they may have in place. There could be duplicates that need to be merged, a conflicting share preventing a song from being updated, and the fact that it might not be payable to name a few. Derivative works are also very tricky in the publishing world and unless all rights are cleared and you receive permission to claim part of the publishing from the original composition, receiving royalties on that derivative is quite challenging and we would likely not be able to collect on that work if not. Check out our Help Center article for more information: https://help.songtrust.com/knowledge/what-qualifies-something-as-a-derivative-work
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Tatiana
Nov 8, 2022
They take your 100$ registration & never get back to you
They take your 100$ registration and never reply back. I tried to contact them again as I couldn't register a songwriter and their response after a week was ''Please stay patient and do not raise a same issue more than once'' but I am waiting for weeks now, how longer should i stay patient?? Unfortunately, there's no option that i can rate them 0 stars and clicked on 1 star which they don't deserve.
Response from SongtrustFeb 15, 2023
Hi Tatiana. Thank you for sharing your feedback. We have a one-time $100 sign-up fee to use our services, so when you sign up and pay that fee, that money is used to pay for our administrative services we provide to you. We are always happy to assist with adding songwriters to your account when you are experiencing trouble, but while our Support team is working on getting back to you, know that we have a robust Help Center (https://help.songtrust.com/knowledge) that has account setup demos and may be able to answer your songwriter question! While I'm not able to locate your account without your email address to confirm exactly what the issue is here, should you have any outstanding concerns, please don't hesitate to reach out to our Client Services Team through our Support Form (songtrust.com/support) and they would be more than happy to help!
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Andre
Nov 6, 2022
They are a cheat
They are a cheat. I am a lyricist and a music producer myself. I opened an account on Songtrust and the money was immediately deducted from my account. I tried to add myself as a songwriter they display an error message ''Please correct the errors below'' but never show you where the error is. While trying to contact then through email they dont respond. Be aware guys, don't throw $100 in the bin. I have already lost my money.
Response from SongtrustFeb 15, 2023
Hi Andre, thank you for sharing your feedback. We have a one-time $100 sign-up fee to use our services, so when you sign up and pay that fee, that money is used to pay for our administrative services we provide to you. We must have valid songwriter details on file to successfully register your songs and ultimately collect your royalties, so when an error message appears, it means something is usually not correct with your songwriter PRO information or IPI details. There are many reasons errors can occur and in very rare occurrences, it could simply be a glitch in our system. While I'm not able to locate your account without your email address to confirm exactly what the issue is here, should you have any outstanding concerns, please don't hesitate to reach out to our Client Services Team through our Support Form (songtrust.com/support) and they would be more than happy to help!
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