Songtrust Reviews | Read Customer Reviews of songtrust.com

SongtrustReviews of songtrust.com

4.0650 reviews
Video & Sound
155 Avenue of the Americas, New York, New York

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Songtrust

About Songtrust

Songtrust is a tech-driven global music publishing administrator used by indie / DIY music creators all over the world to collect the royalties that their songs earn from streaming, sync, and social media.We register your songs directly with collection sources in every country and territory where they’re being played. Doing this yourself would be a full-time job: not only registering your songs with dozens of sources around the world, but also tracking down your royalties with each of them.When you simplify your administrative work with Songtrust, you can spend more time making music.Register for Songtrust

Songtrust (songtrust.com) has 650 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: songtrust.com
Website: songtrust.com
Category: Video & Sound
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 91% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Songtrust reviews

Showing 121 reviews with 1 star · Clear filters

Anthony V.
Jul 27, 2023
Songtrust responded to my ticket with a…
Songtrust responded to my ticket with a non answer, and the went quiet again. They responded on 6/16/23 and have not responded to any of my follow ups or resolved any issues.
Response from SongtrustJun 4, 2024
Hi Anthony and thank you for your feedback. I’m sorry to hear that there has been a delay in response and hope you’ll give us the opportunity to make this right. I want you to know that I will be passing your comments on to our Client Services team so that they can help rectify your account. Thank you for your patience. We hope to provide a better experience for you moving forward.
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Consumer
Jul 14, 2023
They steal money and never return…
They steal money and never return emails about YOUR MONEY.
Response from SongtrustJun 4, 2024
Hi there, I'm so sorry to hear that your experience with Songtrust has not meet your expectations. I can assure you that our goal is to make royalty collection as transparent and as accessible for independent creators. If you haven't already, please reach out to our Client Services team at [email protected] with any specific issues you may be encountering with our services and they will do their best to assist. Thank you.
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Nikos
Jul 14, 2023
Worst customer support yet.
Worst customer support yet. The 15% is a big hit. Fails to register songs quickly. When you want to leave them they don't respond and I've been waiting for months on my letter of release.
Response from SongtrustJun 4, 2024
Hi Nikos, and thank you for sharing your feedback with us. I'm sorry to hear that your experience with Songtrust was less than ideal. Our team is aware of the support delays and is working hard to improve overall response time as well as the user experience. When it comes to the song registration process, while we can’t control individual society timelines, our teams work diligently on the back end to ensure that song data is accurate and set up to move through the publishing landscape as smoothly as possible. Should you decide to use Songtrust again in the future, reach out to our team at [email protected] and we'd be more than happy to reinstate your account.
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Nick N.
Jul 14, 2023
hasn’t responded to either of my…
hasn’t responded to either of my support tickets in months. hasn’t paid q1 2023 publishing which is now 2 weeks past due.
Response from SongtrustJun 4, 2024
Hi Nick and thank you for sharing your feedback. Our sincere apologies regarding the delay in response and payout. We understand that this was both frustrating and inconvenient. I can see that our Client Services team has followed up over email and this has been resolved. While it appears that you've since cancelled your account, should you have any additional comments, questions or concerns, or decide to use Songtrust again in the future, please don’t hesitate to reach out to us at [email protected]. Best of luck!
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Maxime G.
Jul 1, 2023
Songtrust Thieves
Songtrust, #Songliar #SongThieves, please be aware that your service is more than degraded. You sell and promise a referencing service for our productions with companies such as BMI, SACEM etc... yet you take more than 10 months to process even one track. In conclusion, you are engaging in misleading advertising. It would also be smart for you to respond to our customer complaints, which have gone unanswered for over 4 months. Sincerely, but firmly. One of your many dissatisfied customers, looking for a better competitor.
Response from SongtrustJun 4, 2024
Hi Maxime and thank you for your feedback. We are aware of these support delays and are working hard to improve our overall response time. At Songtrust, we always thrive to put our customers first, and I apologize that we fell short this time. We do inform our clients that the initial global registration process across the publishing industry can take up to 12 months or so, with royalty distribution beginning the following quarter. We have seen royalties come in before that point, but that is dependent on the timeline of each society. I see that your cancellation was processed and your letter of relinquishment (LOR) was sent on 11/30/23. Should you decide to use Songtrust again in the future, reach out to our team at [email protected] and we'd be more than happy to reinstate your account. Regardless, we wish you the best of luck with your future music endeavors!
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Jack
Jun 20, 2023
long wait no reply and unhelpful towards their own customers.
I've been trying for months (since April) to contact songtrust, when I log into my account I encounter a page that requires me to change my password for "security reasons" but they haven't sent me a verification code to my email. I've tried everything they list on one of their support documents reset browser, clear cookies etc there support also says "Our Support team cannot assist any further due to security reasons. Hoping these tips help troubleshoot!" this shows that they aren't even willing to help there own customers with a problem they have created for "security reasons" they also seems to be unable to pay my royalties (the one job they are meant to do as your publishing administrator) as they did not pay me for the last quarter in March maybe that was also for "security reasons" who knows. since they can't be bothered to pay their clients that pay a one time fee to use their service and who they themselves also represent. I couldn't recommend enough that you with all your music stay away from this Company. I have been a member of songtrust since dec 2020 this is currently awful please do better.
Response from SongtrustJun 4, 2024
Hi Jack and thank you for your feedback. I’m so sorry that you’ve had a hard time getting in contact with our team to update your password. We are aware of these support delays and are working hard to improve our overall response time. I can see that our team last followed up in August 2023, and you've been able to receive royalty payments since, but if you're still having any issues, feel free to reach out to us at [email protected]. We appreciate your patience and again, apologies for the inconvenience.
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Steven M.
Jun 18, 2023
GO TO TUNECORE FOR PUBLISHING!!!
GO TO TUNECORE FOR PUBLISHING!!!! Customer service is right away and Songtrust is literally horrrrrrible. These reviews of no customer service are not a joke. Luckily I have switched before I release my big music but if you have an issue with Songtrust you will not get an answer for months! Tunecore is much more easier and they respond within days
Response from SongtrustJun 4, 2024
Hi Steven and thank you for your honest feedback. I’m sorry that you’ve had such a hard time getting in contact with our Client Service team and that your experience with us has not been up to par. We are aware of these support delays and are working hard to improve our overall response time. I see that your tickets have since been answered and resolved. Should you have any further questions or concerns, don't hesitate to reach back out to our team at [email protected]. We hope to provide a better experience for you moving forward!
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Bruno
Jun 14, 2023
no reply, no help since 2022.10.
Hi, This is my 6th email for Songtrust.. I REALLY NEED HELP! Can you tell me how much time it takes to make the song registrations? Just because it's still the same ''processing'' status since 2022 Dec 10. And totally stucked.. Also I didn't got any feedback for my suport ticket questions since months. This is very frustrating because my retroactive royalties will be uncollectible... And it's about 20-40 millions streams..
Response from SongtrustJun 4, 2024
Hi Bruno and thank you for sharing your feedback. Our team has emailed you about your account and songwriter status. Please refer to your email for details.
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