SongtrustReviews of songtrust.com

Songtrust can best be described as an unfortunate company. There are plenty of "resources" out there hell bent on taking advantage of artists. I don't believe Songtrust does this intentionally or by design; it does so via neglect, poor management and woeful understaffing. You will wait for months on end to receive replies to customer service inquiries and when those replies come they will either be incomplete (at best) or lack of any good information at all. You will wait years on end for your tracks to be fully processed with PROs. You will be subject to a terrible user interface and a paltry website that does not function smoothly. What does function very well, however - is the collection of your sign up fee. That transaction will go very quickly and without incident. Perhaps the future will hold some restructuring for this company and it can be a useful entity for artists but as of now, I'd say avoid Songtrust. Save your money and save yourself some grief.

The worst company ever!! They don't reply to their tickets plus they don't register your songs, I have 8 songs stuck on "Processing" for over a year. Guys do yourself a favor become your own publisher, or go with the competition like Tune Core or CD Baby Publishing. Stay Away!!!

I am a music producer I have contacted songtrust since September of 2023 they don’t answer on instagram they respond with tickets with the same repones copied from there help center all there client support team forwards the same copied word for word from there help center I cannot access my account because I don’t remember my password I click forgot password nether my email they never send me the reset link for me to reset my password they have been collecting money from my ascap royalties n still have not paid me and does not help me reset my password so I can update my account so I can get paid they send me emails to update my account but won’t send me a reset link and say they can no further assist u for security reason but quick take my money from my royalties in ascap

The company charged my Apple card for a monthly subscription I did not sign up for. Stay away!

RADIO SILENCE - FOR MONTHS I have been waiting two months for one reply from Songtrust. I want to remove a song from my catalogue without cancelling my whole account. Can someone please process this for me? I am so stressed out by this situation.

I've just realised they are taking 50 percent of royalties from my song, without even being registered with them! Very dodgy. I accidentally saw them on my PRS account, before I've never heard of them.

An absolute joke of a company. I wish I had seen these reviews before I joined. I was incorrectly informed by their sales rep about their whole set up and of course once I joined they went from replying promptly to taking 2 months to get back to me. I spoke to someone that said I could cancel my account and ask for a refund only to be told that a refund is not possible and it's going to take as long as it did for them to activate my account as it will to deactivate it, which was forever. In the meantime I'm losing what little royalties I normally make to them and while they're meant to pay most of it on to me, based on how painful they are to deal with and how they lie about everything else I'm guessing I'll never see that money either. Avoid like the plague!

So, they finally responded. And, I must mention that in response to my initial complaint here, it was not acknowledged that I'd tried previous times to contact them via email and their website form. Once I logged a complaint here, however, they did respond both here and via email to say they now ONLY respond via their website form, which is problematic because the form doesn't give me any record of my correspondence. The BIGGER problem is the resolution email they sent. Although the email acknowledges my termination (thank you), the "Songtrust Team" wrote that they attached the letter of relinquishment (LOR) I requested so that I can notify other organizations that Songtrust should no longer be listed as my publisher. But, they DID NOT, in fact, attach any such letter. So, now, I have to AGAIN send them a response via their website form and AGAIN wait another week to ten days for them to respond knowing that there are about ten people who have personally told me they are still waiting for a response for requests made months ago. That is why I am here again with no improvement in my review. I can understand forgetting to attach a file. I've done the same myself. But it isn't as simple as sending back a "Hey, you forgot the file." No, it has to go through their process, which delays everything further.