Pastor J.
Not what they represent. Took payments for appointments that were dated after we stopped with the "Christian therapist"
The Therapist was listed as a "christian" therapist. She repeatedly told us to separate; which is completely NOT the goal of counseling for us. This was discussed in the beginning of our sessions. After a few sessions we were not receiving positive help so we decided to stop and told her. This was in June.There was also several times we had been waiting for the link for appointments we had made and she never showed for the appointments. She claimed that she had cancelled with Sondermind and they were supposed to tell us and they didn't. In October Sondermind took $104.00 from our account without authorization. They allege it was for an appointment 7-17-23. We had stopped with her before our anniversary 7-7-23. They refuse to return our money. DO NOT USE THIS SERVICE!!!
Response from SonderMindDec 6, 2023
Hi Pastor Jeff, Thank you for sharing your experience. We’re disappointed to hear that it was not up to our standards. We would like to investigate this further, so please keep an eye out for an email from TrustPilot requesting more information. Best, The SonderMind Team



