Kamryn M.
Customer service is awful and will overcharge you
Customer service is awful and never resolves the issue even after multiple communication attempts. Because of this they will charge you more than your share even when they are aware of an inconsistency; and they take 8 days to get back to you. I've been having the exact same problem for months now because they won't do anything to fix the actual problem. I love my therapist but I desperately wish she was on a different platform.
Response from SonderMindOct 9, 2025
Hi Kamryn, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.