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Sondermind sucks!
My therapist herself is amazing! I cannot say enough great things about her. However, Sonder mind the company that she works for, they suck! Don’t ever try to get a hold of their billing department because they don’t have anyone who truly reaches out to you in a timely manner and when they do, they can never resolve the situation and it is always through email never a live person. So don’t ever reschedule an appointment even if you’re within your time frame to do so and not get charged because they will charge you anyway, and you can never reach anybody to dispute the claim or to get your money back!!!! That has happened to me on several occasions where I was before the 24 hour reschedule. I still got charged for appointments and I did not see her. My therapist is the only reason they’re getting two star.
Response from SonderMindJan 9, 2026
Hi, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.



