Amanda F.
Administrative and Compliance Issues During Onboarding
During onboarding, I encountered multiple administrative and compliance-related issues that made it clear I could not safely or confidently work through this platform. Specifically, there were inconsistencies with licensure verification, payment setup, and credentialing processes, which created uncertainty around compensation and legal compliance. Communication and support were often unclear and slow to respond, which further undermined trust in how the platform is managed. These issues created significant risks to my professional integrity and client safety, making it impossible to trust the platform with clients or practice safely. For improvement, SonderMind could ensure that systems for verifying provider licensure, managing payments, and handling administrative processes are accurate, transparent, and reliable, and that support staff are consistently responsive and accountable.
Response from SonderMindJan 21, 2026
Hi Amanda, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.



