Jan O.
The site is not transparent and will not follow up on inquiries
I recently used Sondermind to meet with a new therapist, and she was ok, but this was a site that accepts my insurance. I have been in therapy long term under the same plan and am well aware there should be a 10 dollar copay only. They charged the whole service to my debit card and have not followed up on the multiple tickets I have submitted.
Response from SonderMindFeb 9, 2026
Hi Jan, we appreciate your feedback and are committed to providing the best patient care. Due to federal regulations, complaints cannot be addressed online. If you have had a negative experience with our practice, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.



