SonderReviews of sonder.com

A very bad service by Sonder hotels. I couldn''t get a refund for a situation which doesn`t depend on me, where a large national conference was cancelled and I had to cancel my trip. I called to Sonder, but they didn't want to issue a refund. Importantly, I called them 12 days in advance! As I realized, the Sonder company has a very strict policy of no refund to customers for cancellations made within a window of 14 days. This is a very draconian policy. Every other normal hotel has 1-3 days in advance cancellation policy for a full refund, but definitely not 14 days. Please note that I called to Sonder 12 days in advance of the event. I lost about $1200 with them. This was a force majeure event, which doesn't depend on me and the company has to understand such situations and have it in their policy and be able to refund customers during such events, as unexpected cancellations due to national outbreaks. A very bad service by Sonder, never book a hotel via them, even if it looks cheaper! You are going to loose much more than you could safe.

Money hungry and unreasonable during the pandemic. I will never book any of their properties again. I would recommend that those considering booking stay far away from Sonder.

Like every one is saying, this company is GREEDY. They refuse to refund stays for cancel travel due to COVID-19 government advisories. It’s pretty sick and I will never recommend this company.

I would rate a zero if I could... I know I'm not the only one going through this. We had accommodations booked in Austin, and all events were canceled, businesses are closed. The government has issued travel advisories and yet #bookingcom and #sonderstays is yet to work with me. Our current situation is totally out of my hands as this pandemic is not something that we can control. I see #airbnb working with their customers and accommodating their reservations. On the other hand @bookingcom & @sonderstays are completely refusing to even provide a voucher or move our dates. These businesses seem to be taking advantage of the situation here. I dont understand how when speaking with Manager (Nicole from the Sonder Team) she was willing to refund me $80 out of $1000 reservation but yet not willing to refund me my complete amount. I understand you have polices you have to comply with, but there is always something you can do to work with your customers. I will be reporting both the travel booking site and the actual property to the @BBB #BBB and definitely not booking at the Sonder properties again! I have 2 children that could have better use of my $1000 that they are taking advantage of and I will continue to call until I get something resolved.

Sonder refused four times to either refund or even offer credit for my booking when corona virus cancelled all plans and it was unsafe to travel. They are the only company that refused to make any sort of reasonable exception. They kept referring me back to booking dot com which made absolutely no sense as booking honors whatever the property decides. Stay away.

Absolutely shocking greed and profiteering during a pandemic. Chicago is on full lockdown so I cannot stay there even if I want to... and yet Sonder is refusing to even issue a credit for a future stay. What kind of company behaves that way? Over 95% of VRBO providers are offering at least a credit and most are offering a refund, and Sonder is offering nothing. I hope this company reaps what it sows.

Much like others, we had booked a Spring Break trip to Philadelphia when the Covid-19 pandemic hit. Everything is on lock down, nothing open to visit, with shelter in place orders. I booked through a HomeAway where they were suggesting to their owners to refund or work for a future credit. The company refused, stating that they are honoring existing cancellation agreements. They are robbing people during this time, taking money and not offering service. Disgraceful company.

A "Luxury" Hotel with horrendous corporate leadership. I had three nights booked in New Orleans paid through Hotels.com. When my trip was cancelled due to the COVID outbreak, Sonder was unwilling to even switch my reservation dates back to September. I called the "Hotel" directly and they let me know that I could not get reimbursed as I didn't cancel more than 14 days from my arrival. It should be noted that hotels.com is currently only assisting customers who are traveling within 3 days due to increased call volume. Somebody at or near the top of the Sonder corporate structure needs to know that they are currently destroying their reputation as a Hotelier and should reevaluate their short-sighted policy.