SonderReviews of sonder.com

Cancelled my booking with under 2 weeks to go. No alternative offered and now I have to chase down the money I’ve already paid as they’re not helpful at all. Terrible service!

Sonder canceled my reservation because they decided to no longer partner with the landlord. Contrary to their published terms of service rather than accommodate me at a different location in the same city, they just refunded me and offered me a paltry worthless credit. Rebooking the stay somewhere else cost me double. Their customer service is pitiful and rude.

On a recent business trip to Montreal, I had booked 4 nights with sonder in Old Montreal. What I was not aware of, was there was no cleanup unless I paid extra for it. There were no dressers or night tables that anyone could put anything in. A closet yes and a very few hangers. Virtually no amenities, and the worst part of all, no one to speak to about anything. You could call them and wait like I did on the phone for someone to finally pick up, but had this property been cheaper, I might have swallowed my pride. I managed to get my money back for the final 3 nights and moved immediately when I knew that I had chosen the wrong place. If Marriott Bonvoy owns this now, they should take a very serious look at customer service here as this is worth maybe 150 a night if that, but not $371.00 a night. Awful experience and very stressful.

We made a reservation through Air B&B with this host for three people. The apartment was supposed to have a bedroom and a pullout couch. When we arrived late at night, we discovered that there was no bedroom and only one bed for three people. There is no number to contact anybody so you have to leave a message on the Airbnb app. We waited to hear an after no response in 30 minutes we went elsewhere. They have been slow to respond to my concerns and request for a full refund. I think they are unethical and I would not trust them.

Terrible!!! Fuyez les. J’ai réservé une chambre puis annulé pour cause de santé sur le site il était écrit que l’on pouvait annuler jusqu’à dernier moment . J’ai annulé le lendemain de ma réservation via hôtel.com qui m’a remboursé. Mais depuis je reçois sans cesse des messages me disant que ma réservation ne peut être annulée . Je pense qu’ils utilisent des robots qui répondent toujours la même chose. J’ai du demander à ma banque de les bloquer bref un vrai calvaire ai niveau du service client.

Sonder will steal your money and give you nothing ! I booked a one week stay with them, paid more than 1600USD with my credit card and they canceled my stay afterward... Now they have my money and i have no booking... and they are playing with me ... this company is a Fraud !

Stayed at Sonder JBR Walk in Dubai for my mum’s very special milestone birthday and I won’t be staying anywhere else when I visit Dubai. We were in a 3 bedroom apartment with 1 single bed room all with an en suite. Can’t recommend this apartment enough. The staff went above and beyond to make our stay memorable. The chat device, pre stay, post booking is very responsive and exceeded by expectations honouring all my requests, The apartment had everything we needed, whenever we requested anything extra for example fresh towels, the reception was extremely attentive when we dialled the front desk. Early check in and late check out really started and ended our stay with smiles all round. The entire family were wowed by the amazing view of the Ain from all 3 bedrooms. The apartment was extremely spacious and very clean. Private access to the beach and numerous pools was a wonderful addition to an already fantastic stay. The staff out front were very helpful with location and hailing our Ubers. Location is great with easy routes to the marina, mall, creek and wherever else might be of interest. We’re already planning another holiday and will be recommending Sonder JBR Walk to everyone we know.

I booked a stay with Sonder, I was changed the full stay amount then 2 days later canceled for *non-payment* when I contacted Sonder they stated I didn't pay, once provided a receipt they said I would be refunded and that I can book again however somehow in the 6 overnight hours since they canceled my 2br stay was booked and all that remained was far more expensive 1br options.. no remorse and no apology from Sonder for their mistake.