SonderReviews of sonder.com

I stayed at three nights at Sonder by Marriott Bonvoy La Galerie, Old Montreal. Just after I left the hotel, I realized that I forgot some of my clothes in a drawer. I called the hotel to tell them that I would like to come back to pick up my belongings, and the person on the phone told me that the team would call me back with a pick-up time for my clothes, but no one did over the next two days. I called back a few more times, but to know avail, they were simply not able to schedule a pick time for my clothes. Even worse, they wanted my personal information again (including my passport number!) which made me worry that I as dealing with a bunch of identity scammers! This is too much like staying at an AirBnB, and definitely not like staying at a typical Marriotts property, wouldn't recommend it to anyone.

Januar 25 für September 25 via AirBnB gebucht. Hatte mehrmals via App Kontakt und erhielt mehrmals die Bestätigung, dass alles in Ordnung sei. 5 Tage vor Anreise kommt die Stornierung bei AirBnB, Sonder verneint dies auf eigenem App während der online Unterhaltung mehrmals um dann nach 3 Stunden doch noch abzusagen wegen angeblicher Überbuchung. Der schlechteste Service überhaupt, keine Hilfe eine Alternative zu finden, wälzen das Problem einfach auf die Gäste ab.

My daughter reserved a TWIN room (Room, 1 Twin Bed, Non Smoking) for 196 €/day for three nights. The room I got for that price was the 344. Its surface, which I measured from the evacuation floor plan posted on the door, was not more than 9 (nine) square meters : a corridor of 2 m width and 4 meters length with an additional one square meter for the shower at one of its extremities. The width of the other extremity was occupied with the bed of about 1 meter width altogether installed just below the window. With a little more than 2 square meters for the toilet and shower, the remaining “free space” was not more than 4.5 square meter, partially occupied by a closet, a round table on the same side and another one below the television (that doesn’t operate for economy reasons) on the other ! Finally, the free floor space was not more than 1.5 square meter at the most. Altogether, the room for a single person in a Marriot hotel has the surface of a prison cell in Germany (you can check via Wikimedia). I spent my first night in my prison cell but I couldn’t imagine spending two more nights there. I thus requested a change of accommodation, according to the price paid, that was granted (room 104). This was nice since the room was probably around five times larger. I was very much surprised that they didn’t propose compensation for the first night and for the trouble imposed to me. Marriot (Sonder) should be ashamed to HAVE AND RENT such a so called room, especially that the cleanness is at the limit of acceptable, there is no shower curtain in spite that the holes for it are there. For the rest: the situation is ok but the hotel is not at the standards you expect from the advertising and the Marrriot signature.

Hola, nos alojamos en el Sonder Valencia 1 Madrid desde le 13 de agosto 2025 al 20 agosto 2025. Debido a los calores intensos salimos de Madrid con tan mala suerte que mi marido sufrió una descompensación y tuvimos que regresar por prescripción médica el 22 de agosto devuelta recién a Madrid. Escribí al hotel Sonder explicando mi problema y muy amablemente me dijeron que se iban a encargar de nuestras maletas y que las buscáramos al llegar devuelta a Madrid. Avisé que había quedado algo en el placard unas camperas de hombre gris y un chaleco verde largo de mujer con cierres.Pues las camperas no las recuperamos. Yo quisiera saber quién fue la persona que entró al 409. Las camperas estaban y alguien las tiene. Me tomé el trabajo de leer los reviews y esto pasó a menudo. Una vergüenza!!! Gloria Freixas Argentina

You would think that by partnering with Marriott Bonvoy, a MB member would be able to cancel their one hotel (two months out) for another MB hotel. Not the case. Very, very, very disappointing. Membership has no privileges, I guess.

SONDER IS A SCAM. I booked my stay through Hotels.com and paid in full on 5/19. After my stay in August, Sonder charged me $850 FOR NO REASON. I called customer service to get a refund and they gave me the runaround. After one day, they said my refund will be processed in 24 hours. After the second day, I called to follow up and they said snappily that the refund will be processed in 24-48 hours. On the third day, they told me my refund will be processed in 7 TO 10 BUSINESS DAYS. For some reason, customer service cannot give any proof that my refund will be processed via email AND I ABSOLUTELY DO NOT TRUST THIS COMPANY TO GIVE ME MY MONEY BACK. DO NOT BOOK YOUR STAY HERE.

The company simply refuses to issue a refund. The booking was canceled on time. The payment receipt lists them as the recipient, but they claim that Booking should return the money. Booking says they never saw this money. For two months, Booking has been trying to contact them, and they simply ignore the requests. All my correspondence with them on Booking feels like talking to a wall. First, they told me the refund would come in 10 days, then they spent two weeks “escalating” the request somewhere higher, then it turned out their system hadn’t synchronized with Booking’s system, and finally they said, “Why are you asking us? Booking should return the money.” What a shady outfit! Never pay them in advance.

Please avoid this people if planning for a holiday. I make a buggiest mistakes.