Brother IndustriesReviews of solutions.brother.com

Nicht für Geschäftskunden geeignet. Stellen keine Rechnungen aus und weigern sich auch nach mehrmaliger Nachfrage, eine Rechnung auszustellen.

Der Brother DCP‑J1200W wirkt auf den ersten Blick wie ein praktischer und kompakter Drucker für den Alltag, zeigt im Büroeinsatz jedoch mehrere gravierende Schwächen: Trotz sehr geringer Nutzung von etwa drei Seiten pro Tag sind die Patronen überraschend schnell leer, während das kostenpflichtige Brother EcoPro Tinten‑Abo entgegen der Erwartung keine automatische Lieferung neuer Patronen auslöst, sodass man jedes Mal den Support kontaktieren muss; zusätzlich kommt es regelmäßig zu Problemen beim Papiereinzug, bei dem der Drucker mehrere Seiten gleichzeitig einzieht und Dokumente auf mehrere Blätter verteilt, was ihn für zuverlässiges Arbeiten praktisch unbrauchbar macht, und selbst nach neuen Patronen sowie mehrfachen Druckkopfreinigungen treten bei Fotodrucken weiterhin deutliche blaue oder graue Streifen auf (z. B. quer über Gesichter oder farbige Kleidung), sodass Ausdrucke stark von der Originaldatei abweichen; der Hersteller bietet zwar eine Reparatur an, jedoch mit einer Bearbeitungszeit von etwa 4–6 Wochen, was für ein ausgelastetes Büro sehr unpraktisch ist – insgesamt leider eine enttäuschende Erfahrung.

Model #MFC-J6540DW. Both phone (2) and chat (1) representatives have told me that my issue needs to be elevated to another department and that someone will be in touch within 48 hours. The call never comes. I have a 10 month old printer that is worthless.

1 Star is too good for them. i got a printer / scanner. it is truly appalling . Every time i try to print/scan something i waste hours trying to figure out how to do it and get a nervous breakdown .

A few days ago I got a pop up on my Windows 11 saying I had to download the new version for my Brother Computer, which I did and then the printer HL-L 2325 DW decided not to work, I did everything that I've ever known to fix it and nothing worked, including looking at YouTube videos, which I didn't follow as I knew it wouldn't work. So I hesitated looking up the phone number for tech support which I finally found either 1-877-BROTHER or 1-877-276-8437 maybe 10 times at first, as I didn't, at first remember the last time I called Brother tech support, and now I remember. This company's game plan is sell their printers and take away as many tech support agents. It's really cruel how they purposely set you up to fail. I dial that number and after a little speech, the AI operator asks what the model number is and to give all letters including if there's a dash and numbers. It only let's you speak it. So I said exactly the correct model number and the operator AI say's she thinks she has a match, and reads it back and always has one number wrong. After the second time she sends you to another automated message, until you have an option, you push the number and it would say anything from 4 hour wait, 1 hour wait, then playing their game as the AI agent always gives the same response, I kept dialing the number, going through the two prompts because that's one way to get rid of their customers, just give them fake information. Anyways about the 10th time,I finally got through with it saying it's a two minute delay, which actually took about 15mins. I got a lady on the line, asking several questions about which model was my printer which I gave her and we tried something, which didn't work. She then asked my if I had my Wi-Fi name and password, I sail I'll look for it and actually found it quickly, but I first told her I'll look for it, where she said she put me on a brief hold, but at the same time, I said "I found it" and I'm sure she heard me, and still put me on hold, so she comes back after about 10 minutes and asked me if I have it, which I said I did. and she first asked me do something on my cell phone, connect it to iPrint&Scan App to download it and did something else and then told me to to some items on my printer, which I didn't understand so I asked her again and she told me part of it, then she didn't say anything, oh her name was Armani, well I saw my iphone was still on connected to Brother support line, which I kept saying "Hello, Hello, where did you go" I got frustrated an tried again on my printer, and got lucky where I got to the point where it said to press test print, which I did, after about 10 minutes of agonizing, trying to find where Armani was. Anyways, I pressed test print and Voila, it started printing. Well wouldn't you know at that very sec, I see the call dropped. Almost like she was taking a break on my dime wait for my printer to start printing, then drop me like a hot potato. And just a minute ago, after about 20 minutes me typing this review the phone rings and it says Brother's Support, which I answer, and Armani comes back on apologies for the call that was lost and she's ready to help me now. I remember about 2 or 3 years ago I had an additional problem with the toner I believe which was the same case, only it was a male agent, I remember he told me he had to take another call and he'll be back in a few minutes. About 15 minutes later he comes back on and was extremely rude talking to me to get this job done. Almost the same scenario, I don't remember if the beginning was the same, but it surely ended the same. I actually like Brother's printers, but their customer service or tech support is the worst I ever had in my life.

Apres plusieurs problemes constatés par l'assistance Brother sur mon imprimante, mon interlocuteur confirme qu il faut me remplacer mon imprimante MFC-L8690CDW. Mais pas par une neuve mais un echange standard, ce que je ne voulais pas parce que j'ai payé pour une imprimante neuve. Et la on me rappelle pour me dire qu'en fait ca doit venir de mes parametrages..... et qu ils ne peuvent rien pour moi.. c'est juste HONTEUX!!!!

I just called customer service, (Friday 3 pm) the wait time is 2 hours. Think twice (or more times) before buying one!!

Abo-Falle! Nach dem Gelesen bezüglich Qualität muss ich das bestätigen. Drucke sind verschoben und Druckkopfreinigung mit entsprechendem Tonerverbrauch auf der Tagesordnung. Schlimmer noch, sich für das Abo zu entscheiden, das ich gekündigt habe. Patronen wurden von einem auf den anderen Tag einfach durch Brother gesperrt und das ohne Ankündigung! Sorry: hat das Brother nötig? Miserabel. Bei Neukauf werde ich mich an diesen „Kundenservice“ erinnern. Absolut keine Kaufempfehlung Brother … schämt euch