Brother IndustriesReviews of solutions.brother.com

Unser 12 Monate alte Drucker MFC-J4540DW hatte häufige Probleme mit Schriftbild (schräge Texte) und auch Reinigung, Ausrichtung usw. brachten immer nur wenige Blatt Abhilfe. Daher an Brother gemeldet und einen Service erlaubt, der mich dazu bringt, diese Bewertung zu schreiben: - Reaktionszeit auf die E-Mail nie länger als 3 Werktage - uns wurde ein Leerkarton mit Füllmaterial für den Reparaturversand per DHL zugeschickt (!!!) - Retourenaufkleber für DHL wurde ebenfalls mitgeliefert und Drucker dann von DHL abgeholt (!!!) - Nach Abholung haben wir den Drucker nach 5 Werktagen wieder per DHL erhalten und jetzt druckt er 100% sauber Fazit: so einen guten Service hatte ich schon lange nicht mehr (und ich hatte in meinem Leben schon viele). Es ging und geht einfach nicht besser; alleine der Leerkarton und Retourenaufkleber macht es super bequem. Drucker rein, abholen lassen und wieder liefern lassen. Keine Kosten, kein Filialbesuch, keinen Karton besorgen; ich bin (nachvollziehbar denke ich mal) begeistert und sage daher: Danke, Brother ! (und nein, ich bin definitiv kein Mitarbeiter von Brother :-)

Le service après vente s'est bien occupé de mon imprimante. Ils m'ont envoyé un bon Chronopost pour la renvoyer gratuitement au dépôt. Elle est revenue très rapidement, réparée. Je recommande

After a few months of normal operation my Brother MFC-L3750CDW Printer stopped printing from my PC. Scans and test prints worked, printer made all the usual sounds but just wouldn't print. Got onto Brother Support who attempted to help via email but eventually escalated to a support person who called me and worked with me over the phone to successfuly resolve what seems to have been a driver conflict from an older model printer. I'm very appreciative of being able to speak with Robert ( brother support) who resolved my issue. You could say he's a big brother. Thank you.

I bought a simple, basic Brother sewing machine (85.00) at Walmart. My expectations were not big but this machine was just like my 30+ experience w Bother Laser printers and sewing machines (I enjoy gifting these) just superb! A lot for a little money! Never disappoints!!

Excellent customer service, on an older laser printer model, solving an obscure software problem.

Despite all the poor reviews here, I must say, that Brother so far has been the ONLY reliable all-in-one I've owned in over 5 years. Beforehand I've had HP and Epson, and both went trash after a few months. At least this Brother is a laser that prints beautifully, and offers continuous (double sided) scanning for digitizing my files. I'm on 6mos now, with no problems. Haven't had to replace the laser toner yet. A giant thumbs up for me.

I purchased a refurbished Brother laser printer and was unable to get through the wireless connection setup. The cd could not be read on my computer and I could not set up using the weblink due to not getting past the wireless issue. FINALLY I called. The wait was not too bad, about 20 min. The help I was given by CHEV was absolutely outstanding. The process was easy, she walked me through every step, was very patient with my slow computer, registered my product and was perfect in every way.

Imprimante robuste et performante. J'utilise le Service Impression PrintSmart Brother pour mon usage professionnel qui me simplifie ma gestion et me permet de maitriser mon budget d'impression.