Brother IndustriesReviews of solutions.brother.com

On 10/11/24 shortly after I had upgraded my Mac computer to the MACOS 15.0.1 operating system my MFC-J985DW printer/scanner could no longer be accessed using your latest version of the iPrint&Scan app that I downloaded from the Apple App Store. I went to the download section of your website to see if Brother had an updated driver for that Mac operating system and there was no update. I then called support twice to seek assistance with restoring access to my Brother printer using my computer. The first call lasted 1 hour, 14 minutes and 42 seconds. The person I spoke with had absolutely no idea how to help me and it was obvious from the conversation he was either talking to another person in technical support or using a messaging app to attempt to get assistance. The entire conversation and the steps I performed on my computer were an absolute waste of time and he eventually hung up on me. I tried subsequently to find the information I was seeking by searching on the Internet. After approximately 2 hours of searching the Internet and finding no solution, I decided to call customer support again. The second time the female person I spoke with had such an accent it was impossible to understand her, so I interrupted her and told her I need some specific answers. I asked her to ascertain if Brother had a driver update for MACOS 15.0.1 or 15.0. Again she apparently either spoke with or used your internal messaging system to ask, I guess, someone in technical support if there was a driver. She told me there was none. I then asked her if Brother would be releasing an updated driver in the future. She again spoke/messaged to seek assistance for someone in technical support. She said that Brother would not be releasing an updated driver in the future.

Atrocious customer support. I’m pleased with the printer I bought. My WiFi modem was switched and I learned I needed to uninstall and reinstall it. I learned this NOT from BROTHER customer support because they don’t offer any. I’ve been told 7 different times that someone would call me back. NEVER happened, not once. I guess they only sell things but have no concern for the people who pay for them. Unprofessional, cheap and shameful business practice. When I need a new printer, I’ll choose a different company that gives a care about supporting their customers.

Bei meinem A3 Multifunktionsgerät bewegt sich nach nur 18Monaten nichts mehr (Display finster) Die Fa. Brother verspricht bei einer Produktregistrierung eine 36Monate VOR ORT Garantie. Beim Brother-Support wird nicht geholfen, sondern der Kunde wird mit Standardantworten abgewimmelt. Ich habe noch nie so einen schlechten Produktsupport erlebt. Nach unzähligen erfolglosen Emails, Chats, Telefonaten und 4Wochen Wartezeit auf eine Lösung werde ich das teure Gerät entsorgen. Nie wieder Brother!!!

I owned a Brother MJC J1205W All in one printer for 4 years. I paid, on time, every month, $10.86 for the ink subscription. I received one black ink cartridge during that time. Honestly, the ink cartridges last a longer time than if you buy them separately. However, my color cartridges' ran out and I had not received the new ones which were supposed to arrive before the old one emptied. I sent them a message letting them know and was told that their look into my machine showed I had 57% ink left in the color. I offered to take a video and scan in the pages that came out showing the lack of color and just lines. They said they couldn't do anything about that because they showed 57%. So I basically gave them over $500 for one black cartridge and to have a printer that I cannot use. They claim that the ink is based on the number of pages you print. So if you are printing high color resolution pages your ink will run out thus rendering your printer useless until you can print more pages. This is a total rip-off. I purchased a different brand, with ink that I can control and cancelled the Brother which again is totally useless to me now.

Schrecklicher Service!!! Wenn es die Möglichkeit gibt eine andere Marke zu kaufen, auf jeden Fall machen!

In meiner Wahrnehmung ein Totalausfall. Als Businesskunde haben wir knapp 100 Etikettendrucker angeschafft, die wir nun nicht richtig ans Laufen bekommen. Support oder ähnliches ist quasi nicht vorhanden. Hotline nicht erreichbar. Whatsapp Support verweist auf Hotline. Danke für nichts. Wer im professionellen Bereich unterwegs ist, sollte hier unbedingt die Finger von den Produkten lassen

Das Unternehmen hat mir eine falsche Druckerpatrone geliefert. Im Versuch diese umzutauschen wurde mir drei Mal die gleiche falsche Patrone geliefert und dann hieß es plötzlich ein Umtausch nicht mehr möglich. Alle Rücksendungen musste ich selbst bezahlen. Das ist nicht nur schlechter Service sondern auch gegen alle Regeln des Verbraucherschutzes. Ich werde nie wieder dort etwas bestellen.

I have a HL-2375DW. It's new, I've printed a few hundred pages. Suddenly has an error message saying that the toner needs to be replaced. I am certain it should still be able to print but it refuses. After much frustration and googling I found out about the "toner continue mode" that lets the printer continue printing until it is out of toner. I change the setting and of course it prints fine and legibly without a toner change. I don't think there is anyone in the world who wants their printer to stop printing before it has run out, that's what a printer is for... I won't buy another Brother printer.