Solstice SunglassesReviews of solsticesunglasses.com

Response from Solstice SunglassesSep 15, 2026

Hi, We’re sorry to hear about your experience. We understand how disappointing it is when an order is canceled and refunded, especially when the sunglasses were intended as a birthday gift. We regret that the experience did not meet your expectations. We appreciate your feedback and are always working to improve our processing and communication so we can provide a better experience for our customers.

Response from Solstice SunglassesSep 15, 2026

Hi, We understand your concern regarding the shipping timeframe. The 7–10 business day timeframe is the expected processing and shipping timeframe for this particular product, as stated at checkout. We appreciate your patience and understanding while we work to complete your order within the provided timeframe.

Response from Solstice SunglassesSep 15, 2026

Hi, We’re sorry for the delay and understand your concern about not having received tracking information yet. Your order is scheduled to ship today, and tracking information will be provided once it has shipped. We appreciate your patience and understanding.

Response from Solstice SunglassesSep 15, 2026

Hi, We’re sorry to hear about your experience. We want to assure you that all of our sunglasses are 100% authentic and are not sold as used or previously worn. We take the condition and authenticity of our products seriously and appreciate you sharing your feedback.

Response from Solstice SunglassesSep 11, 2026

Hi, Thank you for sharing your feedback. We’re sorry to hear about your experience. Your order includes custom lenses, which typically require 10–14 business days to process. Your order is still within this timeframe, and we are currently preparing it in our lab and completing the necessary work. Once your order ships, you will receive a shipping confirmation email with the tracking information. We appreciate your patience while we complete your order.

Response from Solstice SunglassesSep 11, 2026

Hi, Thank you for sharing your feedback. We checked your order and confirmed that one of our representatives responded to your inquiry on the same day you reached out. Please check your spam or junk folder, as the response may have been filtered there. Your order is still within the stated 10–14 business day processing timeframe, and we are actively working on it. Once it ships, you will receive a shipping confirmation with your tracking information.

Response from Solstice SunglassesSep 11, 2026

Hi, Thank you for sharing your feedback. We understand your concern regarding the price difference. We do offer price matching on eligible eyewear purchases, so please reach out to our Customer Support team at [email protected] before canceling your order. We’d be happy to review the price and see if we can assist.