Solstice SunglassesReviews of solsticesunglasses.com

Response from Solstice SunglassesJul 21, 2026

Hi, We’re sorry for the inconvenience caused by the cancellation of your order. Unfortunately, due to limited stock availability, we were unable to fulfill your order and had to cancel it. We sincerely apologize for the disappointment and inconvenience. Please feel free to reach out to our customer support team, and we’ll be happy to see how we can assist you further. Thank you for your understanding.

Response from Solstice SunglassesJul 20, 2026

Hi, Thank you for your review. We understand you're eager to receive your order. Your order was placed on July 12, and our estimated shipping timeframe is 7–10 business days. As of today, it is only the 6th business day, and we're happy to let you know your order has already shipped ahead of the estimated timeframe. We've also sent a shipping confirmation email with your tracking information. If you don't see it in your inbox, please check your spam or junk folder. We appreciate your patience and hope you enjoy your new sunglasses!

Response from Solstice SunglassesJul 20, 2026

Hi Rachel, Thank you for taking the time to share your feedback. We understand that waiting for an order update can be frustrating. After reviewing your order, we can confirm that it has already been shipped. While our standard processing time is 7–10 business days, your order was completed within that timeframe and is now on its way. A shipping confirmation email with your tracking information was sent to you. If you haven't seen it yet, please check your spam or junk folder, as it may have been filtered there. We appreciate your patience and hope your sunglasses arrive very soon!

Response from Solstice SunglassesJul 20, 2026

Hi Stephanie, Thank you for your review. We're sorry to hear you're still waiting for your order. After reviewing your order, we can confirm that it has already shipped. Our estimated processing time is 7–10 business days, and your order was shipped within that timeframe. A shipping confirmation with your tracking information was sent to the email address on file. Thank you for your patience, and we hope your sunglasses arrive very soon.

Response from Solstice SunglassesJul 20, 2026

Hi Teri, Thank you for taking the time to leave a review. We understand how confusing it can be to receive a review request before your order has arrived, and we apologize for that experience. After checking your order, we can confirm it was shipped within our estimated 7–10 business day shipping window. A shipping confirmation email with your tracking information was sent to the email address on file. If you don't see it in your inbox, please check your spam or junk folder. We appreciate your patience and hope you'll enjoy your sunglasses once they arrive. Thank you for choosing Solstice Sunglasses.

Response from Solstice SunglassesJul 16, 2026

Hi, Thank you for your feedback, and we're sorry for the confusion. After reviewing your order, we can confirm that your order was not canceled. It is currently in transit and on its way to you. If there was something that led you to believe your order had been canceled, we'd be happy to look into it and clarify what happened. Please feel free to reach out to our Customer Support team anytime, and we'll be glad to assist you. Thank you for choosing Solstice Sunglasses, and we hope you enjoy your glasses!

Response from Solstice SunglassesJul 20, 2026

Hi jiwoo, Thank you for your review. We checked your order and can confirm that it has already shipped and is currently in transit to you. Since our fulfillment center is located farther from your delivery address, transit may take a little longer than usual. A shipping confirmation email with your tracking information was sent to you, so you can follow your package's progress. If you don't see the email, please check your spam or junk folder. Your order is on its way, and we expect it to arrive shortly. Thank you for your patience!

Response from Solstice SunglassesJul 20, 2026

Hi, Thank you for your feedback. We're sorry to hear about your experience. At this time, we are unable to locate an order matching the information available. We'd be happy to look into this for you if you could contact our Customer Care Team and provide your order number or the email address used to place the order. Once we have that information, we'll investigate the status of your order and do everything we can to assist you. Thank you.