Allen T.
I ordered a frame from your website and…nothing.
I ordered a frame from your website and received an email stating that it would be delivered within 10 to 14 day. I waited 15 days before sending an email asking for information as to when they would be shipped. I did not receive a reply. 5 days later, another email. Again, no response. Canceled order.
Response from Solstice SunglassesSep 11, 2026
Hi, Thank you for sharing your feedback. We’re sorry to hear about the communication issues you experienced. We understand how frustrating it can be to wait for an update and not receive a response when you reach out. We’re continually working to improve our communication and response times. We appreciate you bringing this to our attention and hope we have the opportunity to provide you with a better experience in the future.



