About SoloSolo uses technology to bridge the gap between debtors and debt collectors to increase the chances of debt settlement. We've helped more than 315 thousand people protect $2.1 billion in assets.Our software helps debtors respond to lawsuits and resolve their cases outside of court through settlement.Visit www.solosuit.com to learn more. Resolve Your Debt You can use Solo to:Respond to a debt lawsuit. We'll help you draft and file your Answer with the court. Be sure to respond before your state's deadline to avoid default judgment.Settle all of your debts for less. There is no debt limit to enroll, no hidden fees, and you could settle in as little as 2 days.Create any legal document you need. Our document generator is designed to assist you in any legal situation.Why use Solo?Avoid distress. Having a debt loom over your head can be painful. Get it out of your life by settling.Save thousands. By negotiating with debt collectors, you could get a faster resolution and save thousands.100% money-back guarantee. If we don't deliver, we'll refund you.
Solo (solosuit.com) has 134 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
solosuit.com
Website
solosuit.com
Category
Legal Service Providers
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Paid the fee multiple emails I was asked to fill our appearance form did it sent multiple pdf multiple pics of documents email response was send again we can't open file i had to file appearance by Dec 16 missed that date due to solo incompetence asked for a refund on Dec 16 never received any type of response took my funds linked my bank account to this company and I didn't even receive a response after I paid for services I never received if u can save ur money do it all urself Crooks if u ask me
DT
DTeson
Serious errors and refund requests ignored
This company did not have the correct courthouse in their database and that automatically changed my hand typed out information to a completely different court and county and then they mailed that to the incorrect place. When I emailed them about this error they insisted they did it correctly. When they discovered it was their fault they just changed the address and mailed it again instead of honoring my refund request. Haven't heard anything back from them since then
LP
Lisa P.
Outsourced probably from Philippines…
Outsourced probably from Philippines untrained in actually applying the negotiating principles. So keep giving the same copy paste responses over and over. Nothing got solved. I'll probably have better luck contacting Debbie myself. The solo chat reps are either bots or completely unqualified and will never say I DONT KNOW
Response from SoloJun 17, 2025
Hi Lisa,
We've been unable to locate your order with the information provided. We also requested additional details through Trustpilot, but didn't receive a response. We'd love to be able to learn from your experience. Please contact us at [email protected] with your order number or email address so we can dig in. We wish you the best with the rest of your case.
ST
Stacey
I should have taken the advice of other…
I should have taken the advice of other reviewers and not wasted my time with this company. I signed up for help and uploaded all the documents I have regarding the summons and complaint only to keep getting emails saying I was missing documents and needed to go to the court house and get what is missing. I wasted two hours and a half day of work to go to the court house. And guess what? I was given the exact same documents that I had uploaded to Solosuit. Nothing was missing! The exact same documents! When I pointed that I out to Solosuit I kept getting an email still saying I was missing documents?!!! It is impossible to reach anyone by phone. Complete SCAM!!!
Response from SoloMay 26, 2025
Thank you for the feedback, Stacey. We apologize for the frustration and inconvenience you experienced using SoloSuit.
After reviewing the timeline of your case, it's clear that you made every effort to provide the correct documents and follow our guidance. Despite this, due to a mistake on our end, we repeatedly failed to recognize your corrected upload and mistakenly assumed the documents were incomplete. This led to multiple unnecessary requests and, unfortunately, a frustrating and time-consuming trip to the courthouse for you.
In response to this, we have taken steps internally to improve our document review process, improvements that in the future will avoid the mistakes you experienced with your order.
We understand how stressful legal matters can be, and we regret that our process added to that stress rather than helping to alleviate it. You deserved better communication and more careful attention from us. We have issued a full refund for your purchase, which was processed on May 14, 2025.
Again, we're truly sorry for the trouble this caused. If you have any additional questions or concerns, please feel free to email us at [email protected]—we’re here to help.
Wishing you all the best with your case and moving forward.
AL
Angel La C.
Don't Use this Service
Don't Use this Service! Nothing but headaches. I bought the Standard service to file an Answer to a Complaint. The form they generated didn't even have all the fields filled out (case number & judge's name were left off, even though they were available through the Complaint). I'm a former paralegal and was surprised at how poorly the job was done. But I'd already paid by the time the form was generated. Anyway, next, it's their job to mail a certified copy to the court and one to opposing counsel. While the other side got the docs, the court never did. The tracking number showed the docs as "pending," never sent. I then opened a case with USPS. They investigated and a postal employee called me to say there was no record of the package! It was not in their system and they didn't believe it was ever mailed! I was on a strict deadline so I had to rent a car and drive across LA to the courthouse. At least I was able to amend the documents so that they were completely filled out, so there's that. Communication with SoloSuit has been terrible and unhelpful, just one initial response when I asked what had happened to the documents to the courthouse where they reiterated that they were mailed. But they also said that once docs are mailed they are "no longer part of the process." I've emailed them twice since, explaining everything that has transpired and that I would like at least a partial refund but I have received no response. Unbelievable. I'm of the belief that there probably isn't much of a staff at this company and that everything is automated using AI. I hope this company gets investigated for fraud. They've made a stressful time even more so.
Response from SoloApr 17, 2025
Angel, thank you so much for your feedback. We have issued a refund to make things right, and we apologize for any inconvenience this may have caused in your case. Upon further investigation, it looks like the Answer sent to the court was not delivered due to an error in the USPS process. We would have resent the Answer at no additional cost, but when you contacted us to tell us you filed the document yourself, we moved forward with the refund instead.
We really appreciate you taking the time to leave feedback. We have notified our tech team about the issues with the incomplete form and will investigate to determine if it was a software bug. Your feedback is helping us improve our services, and we reiterate how much we appreciate your transparency.
Good luck with the rest of your case. Solo is rooting for you. If you have any other questions, please contact us at [email protected]
DI
Diane
Rip Off All they do is provide a…
Rip Off All they do is provide a generic form you answer the questionnaire and they mail it . $300.00 waste. Did not help in my case at all.
Response from SoloApr 14, 2025
Thank you for your feedback, Diane. We are continuously looking for ways to improve our services.
Based on your order history the court docket, it looks like you purchased the Debt Answer Premium Package on March 27. After an attorney review, we sent the document with expedited shipping to the court. The court received and filed the document on April 2, just days after your purchase. The successful filing of your Answer prevented a default judgment in the case, giving you time to work out a potential settlement or legal defense.
It looks like the case ultimately ended in a judgment after several months. We know this is frustrating for the case to not end in your favor, but please note that we cannot guarantee your case outcome. We can, however, guarantee the timely filing of your Answer to help block a default judgment and help get you on track to work out other options in the case, such as settlement.
Thanks again for your feedback, and we're sorry again that the case did not end in your favor.
JS
Jordan S.
Zero communication
Zero communication. Zip. Zilch. Ended up having my wages garnished because Solo Suit didn’t do jack. If I could give zero stars, I would.
Response from SoloApr 14, 2025
Thanks for your feedback, Jordan. It looks like you used our free SoloSettle app to send an offer to settle your debt and your creditor never responded. From our chat history, I see that you contacted our support team via live chat, to which we replied explaining that the creditor had not responded and to try sending another offer. We did not charge you for using SoloSettle to start negotiations, as we guarantee that customers will only be charged if they reach a successful settlement.
We appreciate you giving feedback about our communications, and we are currently taking action to improve our customer experience through quick and clear communication. Thanks to you, we will continuously work to improve the experience for our customers.
Thanks again, and good luck with your case. Solo is rooting for you!
TW
Tamika W.
YALL ARE THE ABSOLUTE WORST EVER
Y’all are the absolute WORST. You took my money and didn’t do nothing. I got zero from you guys. No papers no nothing.
Response from SoloApr 14, 2025
We appreciate your feedback, Tamika. We want to make things right. Our customer support representative tried to help you get access to your Motion to Compel Arbitration document, but from your review, it sounds like you were never able to access it. Please contact us at [email protected] so we can issue a refund upon your request or otherwise help you get access to your document. As mentioned above, we want to make things right and help as much as possible.
Thanks again for your feedback. Please reach out with a refund request so we can move forward with the refund process.
