The Solid Wood Cabinet Co.Reviews of solidwoodcabinets.com

I want the owner of this company to contact me.

We traveled to N.J. since our contractor recommended Solid Wood. Our salesman was friendly and knowledgeable. We walked out feeling good about the buy. About 3 weeks later the cabinets arrived as promised...but with the missing glass doors that were ordered....back-shipped. We find out a couple of weeks later that we are missing the front of one cabinet...called our salesman and he assured us they would be sent out...and they were. The fun begins: our contractor begins the job. Microwave cabinet has 3 drawers....should be ready with a shelf for themicrowave...it was not. Our contractor had to reconfigure the cabinet at a cost to us. Next - we need a cabinet to fit a farm sink. It does not. Called salesman - we'll send you 2 smaller doors and your contractor can reconfigure...again - at another cost to us. Doors arrive... 1" too short. Contractor places glass doors on 3 of our cabinets....they are 2 short..and there is 1/2" gap where they meet. Call salesman - we will send you solid doors - your contractor will drill them out and insert glass. Not only at a cost to us....but now they want to wrong doors returned and we cannot use that glass and must order new glass at a cost to us. It's 3 weeks now...still waiting on solid doors. The one pair that my contractor drove down to NJ to get....turn out to be the wrong style.....so now our kitchen has 3 cabinets with no doors. All the shelves they send were 1/16" too big...my contractor had to trim each one. And finally...we ordered a specific broom closet. They sent us a brook closet with a shelf and because of the shelf - there is no broom small enough to fit in closet...so my contractor is cutting a slot on one side to house brooms/mops etc. It's 3 weeks before Christmas...my whole family is coming to not only see our new house but our new kitchen and I have this feeling that thanks to "Solid Wood Cabinets" it will be unfinished and has cost me hundreds of dollars more to rectify all of the mistakes they made. We thought this would be our "dream" kitchen... it was our "nightmare" kitchen. It's a few days later....and the company delivered all the needed doors as they promised. Their product is excellent...kitchen looks great...so after a few bumps it all worked out and the family will be able to enjoy the holidays with our new kitchen. All is well that ends well.

I could go through a big long story but here is the short version. They sent me out scratched cabinets that were marked up and scratched. They even had touch up marker on them. They then offered to replace them. I reluctantly agreed. When they realized that I was going to hold them to the quality standard that they advertised the CEO Steve Newton called me and said that they weren't going to be ablate send me cab net that did not have touch marker on them. That's like buying a brand new car with touch up paint on it. Normally don't write review but I don't want this to happen to anyone else.

It's been 4 months trying to resolve the issue. Highly incompetent staff, not customer friendly at all, lack customer service attitude. Missing drawer fronts, shelves, doors. Still not sent , unable to complete my project. Parts were broken, not labeled. Company doesn't have the attitude to resolve problems. They should just close their doors forever so that innocent customers like us are not tortured investing a lot with them. Complete rip off Please see reviews from other customers who are experiencing similar issues as me. None of the missing items have been provided to date. I have called your office several times asking for an update on when the missing items will be sent but there has been no response. In fact the only information you have on file is my contractor's and you have called him and spoken to him and have received the same response. The parts are missing. Your office called me to get my home address which I provided but still haven't seen the face of the missing parts. You have kept an extensive record of misinformation from your sales team. What we were promised and signed for is still not delivered completely and your office refuses to respond to my inquiries. As mentioned you are more than welcome to stop by and see the incomplete cabinets any time but your office doesn't seem to want to resolve this issue. The dispute is not failed, very much valid and is still on going. We have done upgrades worth $150k but this such a small portion of our upgrade has given us the utmost grief, with countless hours wasted explaining to your team in emails and over the phone on what is missing, but to no avail.

I have been working with my daughter in the renovation of her new kitchen. On delivery day we were informed that several pieces were back ordered. She is missing doors and drawer fronts to four cabinets, a panel needed next to the refrigerator and the peninsula panels. That's a lot of pieces for a medium sized kitchen! My daughter has told me that customer service was very nice, said they have the pieces and directed her to call scheduling to have them delivered. She has not been able to reach scheduling however. Very frustrating and the more time that goes by the angrier we get. My daughter saved for years to have this kitchen. If nothing happens this week I will make a report to the BBB and spread the word of their Scotty organization thru every media outlet at my disposal. SWC do your job and the right thing!! I've given three stars instead of two because the cabinets we did receive look great and are in good shape. But unfortunately this does her no good with an incomplete kitchen!

Still trying to resolve our (more than 20 K) investment. I am so sick and tiered of trying to get what we were sold NOT WHAT THEY FEEL LIKE WE SHOULD BE WILLING TO ACCEPT!!!!!!! The latest is we were sold (NOT GIVEN) for them in order for me to remove my HONEST review two pieces of 1/4" plywood for $$$ 483.00 yea that is not a misprint 4 FOUR HUNDRED AND 83 EIGHTY THREE DOLLARS and that was at thier gracious discount 50% off . So without the discount it would be 9 NINE HUNDRED AND 66 SIXTY SIX DOLLARS. If you are not familiar with plywood pricing PLEASE take a look at some . The highest I found for one side with a CHEAP coating 1/4" plywood is about $90 with shipping. Will never mind the price. After we recieved the 2 pieces of plywood all wrapped in shipping papper we didn't open it to look. BIGG MISTAKE It is the wrong plywood the correct type has a bead every 2 inches , they sent plain plywood and now refuse to correct it. They flat out refuse because they feel that we should be happy with what they sent.......... DO NOT EVER WANT ANYONE TO HAVE THIS KIND OF BUYING EXPERIENCE. I'm going to LOWES it's closer and have no problems there!!!!!!!!

Love the way the designer interacts and it is very difficult to find anywhere else. I am a very tough sale and the designer had a ton of patience with me. I purchased my kitchen over a year ago the cabinets are fabulous and I highly recommend this company. Today my mother ordered her kitchen and my designer is no longer there but we used Mordy and he was even better.

While shopping for kitchen cabinets, our first thought was"We'll just stop into Solid Wood Cabinets (SWC) in order to get a benchmark for price and quality". We had no intention of buying our cabinets from here because we didn't know much about them. But after many passes through other cabinet suppliers (and that is a big difference), we kept coming back to SWC. SWC not only supplies the cabinets but they also manufacture. The cabinets we kept comparing just couldn't be beat without stepping up to something custom made - which meant a lot more money. Our salesman Tim in Moorestown is easy to deal with, no high pressure tactics, and most importantly extremely knowledgable in the business. If you want to take the research out of your cabinet selection process, just read here. It was a no brainer for us. J & S of Mt. Laurel