Solidarity HealthShareReviews of solidarityhealthshare.org

My wife and I have been very frustrated and dissatisfied with Solidarity - has anyone else been having the same experience? It took them no time at all to get new cards out after the birth of our second son, but bills from August are still in "processing" limbo, with no communication as far as what that actually means. I have called them repeatedly with no real answer. The closest thing I got to what I believe to be the truth is "We pay them in batches, as funds become available." Which tells me Solidarity doesn't have the funding necessary for this kind of project. My wife and I were very excited to find SHS - but every time we have submitted a bill, it has become an utter hassle where "Oh it didn't have the right codes" - well hang on, that is the bill the provider gave to us, AND every major one we have been to said "we don't bill health shares directly as a matter of policy." So the whole sales pitch that SHS is super easy and simple, "just have them bill us directly" has not been true at all. Plus it is not only extremely annoying to have a bill kicked back without any contact or communication, after waiting over a month, but to also call in only to discover that SHS made an error and have them "re-process" over the course of another month. (They even erroneously began charging us extra as if I was enrolled in the health-program, i.e. high-risk individual, when that was utterly false - fortunately I was keeping a close enough eye on our account). SHS mentions that providers need to bill you in a timely manner - well, SHS needs to provide reimbursement in a timely manner. Again, this has been very disappointing. I have good friends who have had even worse experiences (Like the wife being told her surgery for appendicitis wasn't eligible, since it wasn't necessary?!) We have had SHS for two years now, but with their recent price hike, it is now more affordable to go back to my insurance through work (Yes! I had perfectly good insurance, but switched to SHS in 2021 since I loved their Catholic stance and mission ... but practically, it has been so unhelpful for us, and frustrating). They used to list their rating from here on TrustPilot.com on the SHS website, but that is no longer visible - I find it indicative that they no longer show the TrustPilot.com link on their website ... after I mentioned it in one of my calls to SHS.

It’s amazing to me that this terrible company is still in existence. There’s a very good reason that Relevant Radio and other Catholic outlets have distanced themselves from this operation. I faithfully paid their monthly rate that they somehow justified inflating to $300+ from the advertised $100+ for well over a year, just to have them screw me when I needed them the most. Right at the onset of all the COVID madness I was struck with appendicitis being my first claim ever. The public health crisis took a serious toll on my freshly started business and they were unwilling to help me. They kept saying there were complications because everyone was forced to work from home, but when threatened with collections their only advice to me was to pay on the bill, and they would “reimburse” me. I tried to explaining that I couldn’t even afford my monthly bill at the time, not to mention their inflated monthly rate, and now I’m supposed to pay this medical bill that I’m paying them to handle? Very unprofessional, and very embarrassing. They are giving Catholic businesses a bad name. I smell a chapter 11 coming soon, they can’t keep operating like this

Solidarity has failed to "share into" thousands and thousands of dollars of medical bills incurred in late 2021 and submitted and approved for processing in early 2022. We were members from 2020-late 2023. They have zero transparency in when these would be out of "processing" and have assured us that they are just waiting for "batch and match". It is now then of 2023. We had to switch from Solidarity so that we could afford to incur more medical expenses, and while assured by a representative that our old needs incurred would still be shared into, on inquiry thereafter were informed that while "We have been processing bills that were accrued while the member was active. However, we have recently decided to strictly abide by the guidelines that state only bills for active members are eligible. This will ensure a smoother process for all members." They "reprice" bills for ridiculously less than charged (we're talking tens of dollars instead of hundreds, hundreds instead of the billed thousands) and will only share into the repriced amount , but have no means of enforcing the repricing on the hospital, and AMPS is only of help in very minor expenses when the hospitals fill like writing it off, otherwise they can only send warnings to said hospital. This is a scam; it is no way Catholic and is profiting off of it's marketing as such. Run away, get off of Solidarity. Their claim that Covid caused a backlog is no longer valid. Your bills will marinate in Processing eternity and you'll only see a fraction of a return on your funds. They will hike your rates, create new excuses, assure you of one thing and then disingenuously do the opposite. Solidarity, I repeat, is a scam.

I really appreciated that solidarity interacts with the provider directly to negotiate the bill.

When you go to access healthcare, one of the benefits of participating in a healthshare program is that it removes the anxiety and difficulties related to the process. However, Solidarity has been much more of a headache for me than a reassurance. After spending hours upon hours on the phone with providers getting the requisite forms to submit, I found that I would wait a long time for a response. When providers actually submitted information to Solidarity directly, the responses were only slightly faster. In April 2022, my doctor suggested I see a GI specialist for an endoscopy and colonoscopy to assess ongoing pain and other issues. Solidarity doesn't (or did not) have a way for me to submit anything in advance to get the ball rolling, but since I had not yet hit my unshared annual limit, I didn't really worry about this. I paid cash, had the procedure in May 2022, submitted the paperwork, and heard nothing for a long time. Mind you, I had gone to the ER a few months earlier for unrelated issues. Even with just adjusting for cash payment, the two fees were likely to be less than the limit. My out-of-pocket after negotiation was about $5500 for the ER visit with its accompanying doctor and radiologist fees, the GI doctor, GI procedure, and a handful of tests related to the GI stuff and routine testing. If I had another event that year, I would have been over the $6000 sharing limit and should have been covered. Fortunately I did not, because Solidarity only finished accounting for those bills in 2023. The good news is that as of September 2023, all my medical bills from 2022 are in the system. If the hospital and GI doctor had not been fair in their dealings, I could have been in a world of financial hurt. The advice from Solidarity is that if they're slow in following up on bills, you should tell the collections people that the bill is being negotiated. I'm not sure how well that works, but they say the timeframe is 120 days from when they receive the bills. It took me nearly a month to get all my ER bills from my hospital in the format Solidarity required. This was due to the hospital's confusion about what I needed. That meant that all the ER-related bills weren't resolved for almost six months after the visit–well into the time where they could have sent my bill to collections. I paid in advance for the GI stuff, so it wasn't the same worry, but at the same time I don't expect 120 days to turn into more than a year before follow up. I am leaving Solidarity Healthshare. I suggest others learn from my experience.

This company has NO integrity. They pay nothing after collecting thousands. Give you run around and won't pay. Its a criminal enterprise!!! Don't use!!

The staff of Solidarity have been great at checking on me as a new client, helping me understand what I need to know for the program to be successful for me.

Please help us get the thousands owed to us by Soidarity Health Share. It's been over a year! I'm filing a complaint with the state of Arizona if our funds aren't in hand in 14 days