Ashley C.
You may never get paid and go bankrupt waiting...
I just received notice from my medical practitioner that Solidarity has not fulfilled its signed / agreement to process my medical payment of over $5000 from July, despite it being 120 days later... My medical practitioner is now asking ME to pay its outstanding bill, bringing the outstanding balance to well over $10,000. Is this honestly how you treat your customers during COVID? Make us go bankrupt waiting on your business to perform its ONE JOB? I have well over $5000 in outstanding reimbursements from April 2020 due to me. I have not been notified or reimbursed ON A SINGLE BILL I have submitted, from April, July, August etc. The promise that "we process in 120 days" is patently false. It is wildly unethical and unacceptable for a company to perform this way. Customer service emails go unreplied to for weeks. Promises to escalate my bills and call me back with an update within 24 hours go unheeded. "We're updating software" should not speed up payments. I have never in my life dealt with such a poorly run company. Are you a money laundering service?