Solidarity HealthShareReviews of solidarityhealthshare.org

Our experience with Solidarity has been very positive over the past few years. We have had multiple interactions with their professional team, and each time they have proven to be kind, caring, knowledgeable and responsive; further, our sharing needs have been covered on an accurate and timely basis for the most part.

Time to reinburse is completely unacceptable. we have an amount that over 2 years ago. Your survey will no go as far back as my lack of payment.

The paper work was processed promptly.

I retired in January and was looking for insurance through other insurance agencies. I learned of health share and Solidarities Christian values, the team was very helpful in the onboarding process and has been very responsive to questions.

1) My wife spends 1-3 hours a week on the phone with Solidarity trying to get things paid. 2) If, and that’s a big IF, they do pay, be prepared to wait over 12 months for payment. You therefore need to be prepared to pay thousands of dollars for large expenses to avoid collections, and then pray Solidarity will satisfy its obligations, which it likely will not. 3) It arbitrarily refuses to share into things if it says the hospital/doctor charged too much, leaving you with the bill… but will provide not support or guidance on how to deal with the hospital. 4) They say they will notify you if anything is missing from claims you upload so that it can get promptly corrected; instead they will wait 6 months or more and let you know that the claim is rejected, and they will not provide a reason. 5) Processes and policies are constantly changing. Staff is wildly condescending when you aren’t up to speed on the new set of internal processes that they do not inform you about. At best, Solidarity is negligently managed and inept. At worst, it’s a scam and needs to be investigated. ___ UPDATE 10/6/2022 In true Solidarity form, the reply tries to blame the member for not providing proper coding information. This is absolute bologna, and Solidarity knows it. In a call with them, they have CONFIRMED that we have had multiple instances of providing the SAME information, and that their software has failed to recognize it or process it correctly. This is not an honest organization. We have terminated our membership. Predictably, they will cut off our access to the billing system 100 days after the service ends, but it takes over 120 BUSINESS days for them to process charges. We expect to be engaged with them for the next couple years trying to get paid, and providing the same information over and over again. 6 days ago, and only after I posted a negative review, their "Member Resolutions Manager" contacted us via email. I responded requesting a time to speak about a specific bill, and have not heard back from them. So it's laughable that the response asks me to contact their "Member Care Team" Stay away. If you're already a member, hold them accountable and keep on them. Any Catholic person or entity endorsing them should reconsider. ______ UPDATE 10-19-2022 Solidarity still has not responded to my request for a call with customer care.

Solidarity canceled our coverage after they charged for monthly dues. They claimed it was for insufficient funds when they tried to pull funds, this was not the case. Did not receive any phone call or notification that they had cancelled coverage when this had happened. Took a lengthy phone call to straighten things up. Not impressed for a Catholic HealthShare program. They only seem to take funds and not cover anything!! Not impressed with the program!!

I had the initial Wellness Check-in over the phone and it was a pleasant conversation. I got suggestions on what to do and some brochures to read for my knowledge.

I have been waiting to get reimbursed for a doctor bill since May. This is quite a hardship for me. I have spoke to many people and they keep telling me they don’t have a receipt and then I speak with another one and they say they do have the receipt, Ida is the best person that I have talk to. I think the turnaround for paying bills and getting reimbursed is ridiculously slow.