Valandria M.
I made a review regarding my last order…
I made a review regarding my last order and I still HAVE NOT RECEIVED A RETURN LABEL TO GET THE CORRECT SHOES. As of now I’m probably past the seven day period. At this point I’m beyond frustrated. The only way to get a response is via email. Which in my opinion takes way too long. Sole Seriouss doesn’t appear to be doing ANYTHING TO RESOLVE THIS ISSUE‼️
Response from SOLE SERIOUSSMay 5, 2023
Hey Valandria, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced. Your return was submitted on 5/1/23 and your return label was successfully issued on 5/4/23. Once the return is received back at our facility your correct item will be shipped out to you free of charge. Again we truly apologize for the inconvenience with this order. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS