Guy F.
I never received my order
I never received my order. I ordered a hat right? Simple transaction. It was a gift for my dad. I've disputed the transaction with my cc.
Response from SOLE SERIOUSSDec 17, 2023
Hey Guy, We're sorry to hear that you're unsatisfied with your order and truly apologize for any inconveniences experienced on the carrier’s behalf. Your order #101361 was placed on 12/5/23 @ 10:58pm after our daily cutoff time of 4pm EST, your order shipped the following business day 12/6/23, You selected ‘standard shipping’ which takes 2-5 business days excluding weekends & holidays. I can see there was a slight delay with your shipment on USPS behalf, As it should've been delivered on 12/13/23 but was delayed to Friday 12/15/23, For which we truly apologize on the carrier’s behalf. We look forward to providing you with the best possible service in the future. If there is anything else we can look into, please contact us at https://soleseriouss.com/pages/contact-us Best regards, SOLE SERIOUSS