Sola Wood FlowersReviews of solawoodflowers.com

Love Mehtab and Alex and the team!

easy to work with and flexible use, amazing quality and great value!

Amazing! My whole experience was super smooth. I recommend ordering the free samples to start

I absolutely adore my sola wood flowers! I had the best time making custom colors to perfectly match my sister's wedding theme! Making the arrangements was a blast and a great bridal activity for the whole bridal party to enjoy! Mae from customer service guided me in making the flower super soft and getting the perfect colors! I got them in a week and had so much fun I ordered even more to make a beautiful flower wall for guests to snap photos as they came in. Flawless! The guests loved being able to take them home as momentos. Can't wait to order more to make arrangements for my home

Really seems they have turned things around based on these past reviews. I had ordered about $200 worth of product. Shipping was pretty fast and the product was beautiful despite the box looking a bit rough!

The product is awesome. I will give you that. The customer service on the other hand? Absolute garbage. They don't respond quickly at all, are only open for 2 hours for phone calls, and refuse to refund or work with you in any capacity. They do not allow refunds at all, even if it's their fault your order is incorrect. They also don't attempt to rectify the problem. Their website allows you to select DIY with the added option of pre-dyed flowers for an extra charge. However, when the flowers come, they are not pre-dyed, and customer "service" tells you that they don't pre-dye any DIY flowers, despite their website allowing you to order it that way. The customer service is TERRIBLE. They will not work with you in any capacity. Do not expect them to honor their satisfaction guarantee; they won't.

Be so careful. I placed an order on 4/7/24, weeks and weeks went by, no package. I reached out - they sent me a label code to track the package. Days go by, no movement shown. I reached out again - said the package got lost , can we send another package to you? I looked them up here on Trust Pilot and was concerned that I wouldn’t get my money back. Thankfully, when I asked for a refund they refunded very quickly. I was afraid I might have to get my credit card company involved. Regardless, don’t understand what’s going on with this company, won’t try to order from them again.

May 2, 2024: They lie about their shipping times. I was promised my order would be shipped over a week ago & it's still not shipped. March 18 - order date. April 12 - emailed that my order was "almost ready". No other contact. April 25 - I contact them & was told would ship next day. April 30 - I contact again & again promised it would ship the next day. May 1 - I contact & told their production (who ships) is "not working today", so would be shipped the NEXT day (why wouldn't they work on a Wednesday?!). May 2 - I contact again & PROMISED it would be shipped by end of business day. Chatted hour before end of business day - told it would ship tomorrow! I'm so angry. They did give me a $5 gift card for my troubles. Grrrrr. Never again will I order dyed flowers from them. Their raw (undyed) flowers came in a timely manner, but I thought having them dye them would be less stressful/time consuming. Nope. Update May 6, 2024: Still dealing with CS trying to get my order shipped. Their business hours end in an hour & I still haven't received any shipping information, just more of the same - "your order will be shipped by the end of the day", "we have no control over when the courier picks up the orders", "please wait and we will send you the shipping information as soon as it ships" . . . . Once again, I am not holding my breath. This order is from 35 BUSINESS days ago (7 weeks)!