Solawave Inc.Reviews of solawave.co

Hey there! Solawave knows how to do it when it comes to customer service. The support and help that I recieved from both Dominic and Sherisse was ABOVE and BEYOND! They listened to me, they offered their support and knowledge of the specific product, and most importantly they helped me! They did all of that within a matter of minutes and they STILL treated me with the upmost respect that every human deserves. I cannot wait for my relationship with the brand to grow! Def a repeat customer here!!!

No customer service, no answer to technical questions. I doubt they have galvanic or microcurrent, as I have other devices that does so and solawave is nothing like them. No refund has been issued. Do not buy, scam

I purchased a solawave wand in October 2022. After 4 weeks, no visible results. I thought that maybe my skin needed more time to show the benefits but after 6-7 weeks, the wand stopped working altogether, even after a full nights charge. I reached out to the company to initiate an RMA. No phone number to contact, just an email. After nearly 20 days from initially reaching out to them, still no response. I dispute the charge with my credit card company. Solawave then returned my email the next business day and provided me with a return label. I placed the defective product in the mail the following day and tracking shows they received it the next day after that. They continue to reach out to me to ask me to withdraw my dispute in order to issue a refund. I said just acknowledge receipt of the defective product with the credit card company and allow them to close the case. After the time frame to respond to the dispute, they refused to issue a refund with my credit card company and the conditional credit was reversed. I provided further evidence that I’m no longer in possession of the defective product and that I shouldn’t be responsible for the charge. So my CC company appeals the decision and continues to fight on my behalf. After the allotted time to further investigate, Solawave still refused to refund even though I no longer have their defective and ineffective product. I called my CC company and they issued me the refund because of my longstanding business with them. My CC company will now pursue getting their refund but without my involvement. Bottom line, Solawave has very poor customer service and unethical business practices. DO NOT BUY FROM SOLAWAVE.

I recently purchased the Solawave red light wand and I was lucky enough to bag myself the valentines deal having the blue wand free. Considering I’m based in the UK, the international shipping was a lot faster than I expected. When the wands arrived, I experienced some intermittent power issues with the red light so I emailed customer support who responded less than 10 minutes later. Without hesitation, Tucker on the customer support team sent out a brand new wand! I’ve only just started using the blue device and I’m in love already. The conductive serum which I purchased alongside is divine, and I cannot wait for my new red wand to arrive so I can give that a go too. The YouTube videos and customer reviews on the device itself speaks volumes, but the customer service is exceptional and definitely worth the shout out. Thanks so much Solawave! :)

I love my skincare wand! I bought it a couple of weeks ago and I received it fast and with no issues. Super easy to use and I love how my skin feels.

I’ve loved my wand from solawave but also want to shout out their customer team for helping me fix an error I made on my second order that caused it to ship to my old address. They handled everything for me and it made its way on time so I could give this gift to my mom. She loves her sola wave and I’m a customer for life!

This company is a SCAM!! No delivery no refund! No customer service!! Beware!! Never received my order and refund!!

This company is hoax. I should have done my due diligence before buying from them. The BOGO deal was appealing, and I place the order for one wand with a kit and a wand. Items arrived so poorly packaged that it was obvious that a respected company would have done a better job. Also, I did not get the kit, just 2 wands. I tried to contact customer service. Apparently there is NONE!!! No phone number, just a form you can submit through the website, and supposedly a customer service representative will reply within 7-10 business days. You can imagine, it never happened so I just lost my money. Last word - save your time and money and stay away from this company!