Rae V.
Excellent Service
Solawave has excellent customer service. I had an issue with my original purchase and Nicole went above and beyond to help me and make the situation right!
Solawave is a skincare technology company based in Los Angeles, California. We’re a team of entrepreneurs, engineers, and skincare aficionados on a mission to make science-backed skincare accessible to everyone.At Solawave, we believe the skincare industry is too focused on so-called flaws and imperfections. Skincare shouldn’t be about disparagement. Each one of us is navigating our skincare journey with our unique aspirations.To help you achieve whatever your goals may be, we believe every single person has the right to high-quality skincare. Our patented skincare technology, designed for all genders, ages, and skin types, helps you achieve smooth, radiant skin while maintaining natural beauty.
Solawave Inc. (solawave.co) has 141 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent

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Excellent
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Cosmetics & Makeup · San Francisco, California
Excellent
141 approved reviews, newest moderated first
Rae V.
Solawave has excellent customer service. I had an issue with my original purchase and Nicole went above and beyond to help me and make the situation right!
Lela
I love using my Solawave. I love the warming and vibration effect. It took me a while to use is routinely, daily, which is best to see results. My friend at dinner one night said my skin was just glowing. The customer service is outstanding! It’s important to ask questions & communicate with them as they will respond promptly with great tips on ensuring you get the most out of their product. I’m in the process of upgrading from my old one and am looking forward to continuing my journey with Solawave!
Luz
Brilliant and reliable Customer Service.
B A.
Do not hesitate to try this product cause it works. I am 53 years old. My skin looked lifted and the wrinkles lightened up. The result was pretty apparent. It’s super easy to use and if you encounter any problems with using it or have issue with the device, Solawave has an excellent customer service. They will get in touch with you immediately and offer solutions to whatever issues you may have. You may call them by phone or by email. They are very prompt in replying. Solawave makes you feel like a valued customer. At first I was doubtful about this small wand but after trying it, I cannot be without it. It’s worth trying this device. They have a 30 day return policy. But I assure you, you will love it.
ZiggyToastProductions
This amazing wand does wonders that I did not think possible. But,more than this,the customer service department folks are absolutely caring,kind and inclusive. Any questions I had were answered quickly and kindly. My skin is difficult due to autoimmune conditions,connective tissue disorder and extreme sensitivity.This wand soothes the redness and helps water based skincare,like the solawave serum w blue tansy,into my skin without making it raw or sensitized. Has kept flares at bay as it is gentle,has the power of healing red light and does not pull at skin like other microcurrent/ems or sonic face massagers. It’s priced at a fraction of devices that made my skin flare and thyroid flare. Hands down the best device.If you are considering other “lifting”devices w microcurrent/ems, try this. The red light helps heal and the microcurrent is gentle enough to not leave skin with more issues like broken vessels. For sensitive skin,all ages,this is it. And,wasting money isn’t something anyone can do right now. This delivers better than the more expensive microcurrent without hurting my skin. Trading temporary tightness for capillaries isn’t it. This takes a shorter period of time,can be used with water based serums,delivers red light and microcurrent leaving skin firmer,moisture content higher and skin is soothed. Easy to incorporate into skincare routines. This is the best investment for anyone,but especially for those who want red light therapy and the firming and glow without sensitivity or flare ups.
Nina
I have yet to receive my order, but I am very happy with the customer support I received from Teresa. I had trouble with my order so I emailed them, and she responded quickly to help me out. She was friendly, patient and so helpful. Thank you!
Linda C.
Thank you Reggie in customer care. You are very sweet and very kind I appreciate how you went above and beyond to fix the situation. Thank Linda ☺️
Claudia G.
I love using my Solawave wand daily and when I realized that I had left my charger behind during a trip I was upset. I contacted customer service and received an immediate reply and an invoice to purchase a replacement. Perfect! Thank you, Teresa!