SolarSesameReviews of solarsesame.com

Response from SolarSesameJul 30, 2024

Thank you for your feedback and for taking the time to share your thoughts. We’re glad to hear that you appreciate the communication from our team. We understand that you’ll wait until the project is complete to update your rating, and we’re committed to ensuring that everything meets your expectations. If you have any more questions or need further updates, please don’t hesitate to reach out. Your satisfaction is our priority! Sunny Regards, SolarSesame Care Team

Response from SolarSesameJul 30, 2024

Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with our follow-up and communication. Ensuring that your questions and concerns are addressed promptly is very important to us, and it’s wonderful to know that our attention to detail made a difference for you. If you need anything else or have further questions, feel free to reach out anytime. We’re here to help! Sunny Regards, SolarSesame Care Team

Response from SolarSesameSep 6, 2024

Michael, thank you for taking the time to share your feedback. We sincerely apologize for the situation and any frustration or confusion it has caused. We understand how disappointing this experience must be for you. We want to clarify that our recent exit from Texas was due to unforeseen circumstances, including the unfortunate bankruptcy of our equipment and financing partner, SunPower. This decision was made to avoid long-term issues that could arise from their inability to support your system. While this change came suddenly, we should have communicated with you more clearly, and for that, we truly apologize. Please rest assured that you will not be charged for any services or equipment. We take full responsibility for the disruption, and our priority remains ensuring that you are not left with any financial obligations. We are truly sorry for the inconvenience, and if you have any further concerns or need assistance, please don’t hesitate to reach out to us at [email protected]. Thank you again for your patience and understanding.

Response from SolarSesameJul 29, 2024

Thank you so much for your positive feedback! We are thrilled to hear that you had a great installation experience and that our technicians were able to meet your expectations with their thoroughness and expertise. Your satisfaction is our top priority, and it’s wonderful to know that we could deliver on our promise of quality service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support and look forward to continuing to serve you. Sunny regards, SolarSesame Care Team

Response from SolarSesameJul 22, 2024

Dear Mr. Snuffy, We take your criticism very seriously and deeply apologize for the issues you’ve encountered with your solar system. Unfortunately, I have not been able to locate your information in our system. We strive to maintain constant communication with all our clients, and I want to ensure we address your concerns promptly. Could there be a possibility that your project is listed under a different name, or might it be associated with another company? We are committed to rectifying this situation for you, but to proceed, we need to confirm that this is indeed a SolarSesame project. Please provide any additional details that might help us locate your project in our records. Thank you for your understanding and cooperation. Sincerely, SolarSesame Care Team

Response from SolarSesameJul 22, 2024

Dear Arsho, Thank you so much for your fantastic review! We are delighted to hear that you found our team to be professional and our energy consultant transparent, friendly, and helpful. It's great to know that you appreciated the pressure-free environment and that our user-friendly website features helped you make an informed decision. Your feedback is incredibly valuable to us, and we are grateful for the opportunity to assist you in your journey to clean energy. Sunny Regards, SolarSesame Care Team

Response from SolarSesameJul 22, 2024

Dear Prakhar, Thank you so much for your awesome review! We’re thrilled to hear that working with Mikey and the SolarSesame crew was a great experience for you. It’s wonderful to know that we could take the lead with your HOA approvals and save you from the hassle of permits and paperwork. We’re also delighted to hear that your electric bills have significantly decreased with your new system. Your recommendation means a lot to us! Sunny Regards, The SolarSesame Care Team

Response from SolarSesameJul 22, 2024

Dear Anil, Thank you for giving our website a whirl and sharing your experience! We’re thrilled to hear that designing your system on SolarSesame.com was a game-changer for you. It’s fantastic to know that you enjoyed bringing your ideas to life and found our free tools helpful in understanding what you wanted. Your feedback is greatly appreciated! Sunny Regards, The SolarSesame Care Team