Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health Reviews | Read Customer Reviews of solace.health

Solace Health reviews

Showing 99 reviews with 1 star · Clear filters

Marcia A.
Jun 7, 2026
Horrible waste of time in an urgent situation
Horrible experience. Started out great with quick responses to my request and the doctor that first contacted me listened very closely and was very understanding of what the issues were I was having. But once the Advocate was assigned, it went downhill fast. There were scheduling issues, she started working on one issue I mentioned could wait but was doing nothing about the issue I stressed was urgent. Then, when she did try to do something with that, she was completely uneducated about the process that needed to be taken to accomplish what I needed. After wasting a Friday and then having to wait until Monday, waiting most of the day Monday, and the problem was still not being taken care of correctly, I gave up and went another route.
Response from Solace HealthJun 16, 2026
We are truly sorry to hear about the difficulties you experienced after an advocate was assigned. We appreciate you bringing these concerns to our attention regarding scheduling, prioritization of your care needs, and the advocate's understanding of the necessary processes. We are reviewing your feedback with the appropriate teams to ensure that no other patient has this experience.
Report
Elaine C.
Jun 3, 2026
Waiting on an electric lift chair
As of today I've done all that has been asked of me . I know these things take time so I'm waiting.
Response from Solace HealthJun 16, 2026
Hi Elaine, thank you for your review and for working with us on your care journey. We hope that you receive your lift soon, and appreciate your patience as we move through the healthcare space to get you what you need.
Report
Lmj
May 22, 2026
Dr. Trout
Dr. Trout cares little about your pain and quality of life. All he wants to do is reduce your medications. Being a chronic pain patient for over 20 years, he feels his opinion is better than all my other doctors. I think the staff is just following his orders but are very friendly and professional.
Response from Solace HealthMay 28, 2026
Hi, we're sorry to hear you've had a bad experience with a medical professional. We want to note that Solace does not have a physician under the name of Trout, nor do we have in person doctors offices. If this experience was linked to an appointment made by a Solace Advocate, please give us a call at (240)693-3281 so we can look into this issue.
Report
Stephanie B.
May 20, 2026
I contacted this company to help with…
I contacted this company to help with find a therapist. The first call was from a Doctor. I asked what is the cost? She says if you don't pay for your PCP, it will be the same. She assigned me to an advocate who was simply going to find a therapist. The company she connected me to wanted a credit card, insurance information and fill out a bunch of forms. I set up an appointment and they had not verified my insurance. Late, on a Friday (my appt was on Monday) they called and said my therapist was not in my network. Ah ha -- they would have let me take the appointment and charge my credit card. I didn't give them one. Fast forward, I received a notification from my insurance company that they entered a charge of $1200 for the advocate!!! $220 for the initial call on top of that. THEY DIDN'T DO ANYTHING FOR ME!!! I do NOT trust these people as they are not forthcoming about what it will cost against insurance. This is the kind of company that drives up insurance costs! DO NOT DO BUSINESS WITH THEM!!!!!
Response from Solace HealthMay 27, 2026
Thank you for sharing your experience. We are concerned to hear about the difficulties you encountered with billing and insurance verification. We have reached out for more information to be able to look into your account to improve our processes and ensure greater transparency regarding costs and network coverage. We appreciate you bringing these issues to our attention.
Report
Tracy R.
May 16, 2026
STAY AWAY
STAY AWAY. no one called during my appointment, i ended up getting passed around like a hot potato and then got matched with someone who i am almost sure has never stepped foot in a hospital and has no healthcare background. company is a scam i am convinced, and i am seeing so many people comment with similar experiences. i tried all of the companies who are offering this service and this was the WORST even though they will not leave my facebook alone
Response from Solace HealthMay 27, 2026
We are truly sorry to hear about your frustrating experience with your appointment and the advocate matching process. We want to note that Solace advocates are registered nurses and other healthcare professionals with an average of 16 years of experience across every corner of the healthcare system, from hospitals to home care. We have a highly selective hiring process and accept only a small percentage of applicants, and we apologize that this wasn't the impression you were left with. We are actively reviewing your feedback to improve our services and ensure this does not happen again. Thank you for giving us the chance to improve.
Report
Allena B.
May 7, 2026
This is a scam
This is a scam. They didn't come to scheduled meeting and have tried to bill.
Response from Solace HealthMay 28, 2026
Allena, we are sorry to hear of any issues that you experienced while working with Solace. Please know that this is not our standard, and we only bill for appointments that occur. If your advocate was not able to make an appointment but you saw a charge, please give us a call at (240)693-3281.
Report
Joseph G.
May 6, 2026
We never got engaged because the doctor…
We never got engaged because the doctor never showed up for the intake call two nights in a row. They then sent automatic follow up emails asking how the calls went! My Mom was concerned that this would be indicative of their future poor communications and so she wasn’t willing to try a third time. Very Disappointing because my sister and I really needed this help coordinating care for Mom. Now we are looking for a a different similar service.
Response from Solace HealthMay 12, 2026
Joseph, we're so sorry to hear that this was your experience using our services, as this is never how we wish for our patients to feel. Please know that we are working hard to improve our rescheduling process and to fine tune how patients are notified in the event that a physician is not able to make an appointment. We'd really love another opportunity to make it right for you, and have reached out for more information from you so that we can look into the exact issues that occurred with your mothers scheduled appointments. Thank you for sharing this feedback.
Report
Mister M.
May 6, 2026
This is a fraudulent company
This is a fraudulent company. They've been lying to me for two straight weeks, falsely claiming that my medical supplies "will be delivered today," while nothing ever arrives. I've filed a criminal complaint for fraud as well as filed a criminal complaint with Civil Rights division of the DoJ for anti-White discrimination.
Response from Solace HealthMay 27, 2026
Thank you for reaching out, we're sorry to hear that you've experienced any issues with working with our advocates. We do want to clarify that we do not directly ship or provide medical equipment, though our advocates do help you secure one. We highly recommend you reach out to your advocate to see if they can push the company for the status of your equipment. Additionally, please know that Solace is an inclusive company that serves patients of all backgrounds, identities, and races, and we take concerns related to discrimination very seriously. Please reach out to our CX team so they can investigate this issue further.
Report