Solace HealthReviews of solace.health

Solace billed my insurance $1,000 for what they called a "consultation" which never happened. This company is a Fraudulent Scam! Because patients have no co-pay, they have no idea how much or how often Solace is billing for what, in reality, is a phone service with a nurse you never meet. I am reporting them to the Better Business Bureau. The irony? My insurance company provides an online nurse advocate for FREE with no insurance billing. If you need a patient advocate, contact your insurance company, not a scam you found on Facebook!

This company provides some staff member it calls "advocate" who is good at playing fake face and voice, is unqualified to do real advocacy and is mostly unhelpful. They exaggerate billing and are barely available while billing dozens of hours monthly when they are are creating barriers and delaying care rather than being effective in advocacy for the patient. It's impossible to ever speak to a supervisor. *Beware this company uses an ambient ai scribe that hallucinates untrue diagnoses and symptoms into chart notes to be able to bill for more care that is not ever actually provided.* The solace Ai scribe incorrectly summarizes and exaggerates tasks that were not done for the patient by an advocate nor anyone at solace. Details of call summaries by the ambient ai scribe are ridiculous as the scribe cannot comprehend who is speaking nor time frame of narrative discussed so adds nonsense into documentation and there is no solace standard operating procedure for over site on correcting egregious errors in documentation. "Advocate" randomly forfeit being on the patient's side and often triangulates against patient leaving patient feeling manipulated and bullied rather than supported and respected. There are way too many barriers to getting egregious errors corrected. Human names are noted on chart notes drafted by ai scribe that are obviously wrong yet that human being is not responsible for proofreading or correcting data and no one at the company will correct errors in charting. Generally the only people a patient can speak to are screenreaders with no critical thinking skills who are remote call center workers and have no supervisor to transfer calls to. The remote call center offers to "escalate". "Escalations" take weeks before any response at all has occurred and no call is returned hardly ever and if a call back comes it is usually another screen reader from a remote call center who calls back to read something vague off a screen and cannot bring any solution nor answer questions nor provide remedy or plan forward. The phone staff enjoys saying "I understand your frustration" dryly and coldly. It's ridiculous that solace is supposed to support patients have better coordination of care while these communication breakdowns are normalized and ai scribe documentation errors occur constantly which are dangerous for patients and interfere with access to services and delays care. I gave solace way too many months in the last year while being run over trashed in egregiously fraudulent medical documentation by their grift that has left me with months of mess left undone by the advocate. Trusting Solace left this patient in poorer health and with less services and the wrong DME after almost a year. This patient was denied Solace services suddenly today because this patient formally demanded by email that: a supervisor be involved after repeated polite requests over the last 6 weeks were ignored, demanded production of this patient's full medical chart and demanded errors in charting corrected expeditiously. These are reasonable and lawful requests. Today when an appointment to manage these issues was cancelled in the Solace app, this patient called the remote call center and was told a vague story by the remote call center worker that allegedly *advocates* and "upper staff" from solace met yesterday and determined that this patient doesn't meet requirements as a solace patient suddenly today Despite having insurance authorization and being a solace patient since June 2025. There was without a courtesy call to me cancel an appointment scheduled today, With no communication with this patient with full insurance coverage approved already, solace decided my requiring correct accurate documentation by solace means this patient with a terminal illness, multiple disabilities and who is homebound should be suddenly abandoned by solace today with no explanation whatsoever, no resolution and no remedy. It is advertised that this Solace provides trauma informed care but does not; No one at Solace cares how this situation of being dumped as a patient affects the health or security of this patient. It is advertised this company is well informed on advocacy for disabled annd severely complexly ill folks and this is a complete confabulation. Do not trust these grifters and fraudsters who bill for way more hours than they ever provide while flaking even on scheduled appointments. They cannot do any of the tasks patients really need done correctly and will cause the patient more stress and delays than the healthcare system already has caused patients and their families. I regret ever trusting Solace Health or advocate Dona Fathmiller or Supervisor Angi Saunders or any other staff at Solace.

calling for appt on cell phone i cannot hear on. answerd second time and gave number to call,which is closed cationed line, no one called back. i called Solace and insteadmof getting me back to my appointment they gave me another one a week away! i need to speak to someone today!!!!

After delaying my phone appointment with a Solace doctor that was scheduled for 5:00pm, by 5:30, my appointment was cancelled and I was told to reschedule for another day! Solace should change their name to Distress.

I was ghosted twice. They said they called but I never got a call twice. I have given up on them. It’s a shame that I am not the only one. This service is boots worth anything if they are not following up and they are lying to you. I don’t have time to play games. I wanted to get some advice and the Medicare bridge program because my doctor doesn’t know. I qualify for it but can’t find anyone to give me information for my doctor to fill out. It’s very frustrating and disappointing.

Ghosted TWICE NOW I knew it was too good to be true what a disappointment. Its been a terrible trigger, just like trying to see a Dr. Another layer added that somebody else makes $$ off of while I absorb more "just die already you useless loser of a patient, nobody cares" What the fk ...weeping First call to get into program an hour late, second call waited an hour but nobody showed, then I find out they quit. Which matched the Glassdoor reviews and reddit review threads I dove into while waiting Third call canceled bc overbooked This is WITH my actions insurance agent HELPING to make these video call appts. I was right not to get hopes up. I used to be a nurse. Makes the constant shit care and systemic failure more enraging to me at this point

I was scheduled for a first appointment yesterday June 11 at 6:20pm MTN time. I was never told who I'd be meeting with, which I found unnerving, as an Autistic person ... I am moat at wase when I know going into a situation what to expect. At any rate, I joined the video meeting and saw a message that my provider was still with another patient and running late and a message asking me to remain available for 10-15 minutes.  I waited until 6:45. 25 minutes I waited. The provider completely missed the appointment, simply did not show up, and then I left the video meeting. I then received a text saying, "Our physicians were with other patients and couldn't connect today ... that's on us. Let's get you rescheduled here" with a link to reschedule. And since I was never even told who the provider would be, I don't even know who was responsible! If I no-show to a doctor's appointment, I am typically charged a no-show fee because that provider's time is valuable and another patient could have been seen if I had simply canceled properly, thereby opening up the slot. In this case, it is the provider who no-showed on me. My time is ALSO valuable. I spent 25 minutes holding my phone, afraid to navigate away from my phone screen, lest I lose the meeting access, bored and waiting and unable to do anything else, AND growing increasingly irritated.  I will be contacting my insurance provider Monday to ensure they are not billed for the appointment, since it did not take place.  Additionally, the text message I received regarding the matter afterward was flippant, dismissive and disrespected my experience. When something like this happens, it would be far more appropriate to email the patient in question with a sincere apology and an offer waive the cost of their next appointment. "That's on us" is not an apology, it's not accountability, it's not enough, and it's ABSOLUTELY unacceptable.  And honestly, whoever is responsible for these matters ought to have known that. I highly advise that you or whoever IS responsible for these matters rethink not only how your scheduling is handled for your provider's if they are this overworked, but also how to handle how patients are going to experience your services and how patients are going to be treated when things don't go according to plan. Remember ... you don't exist to employ providers or send checks to shareholders ... you exist to serve patients and this absolutely did not serve me, a prospective patient, in any positive or meaningful way.  Get your priorities right and fix your standards.  I am, as you can probably tell, not interested in rescheduling with your service at this time. If you can show that your communication (including informing patients who they will meeting with when they schedule) and scheduling have been improved, then maybe we'll talk.  Until then, you have nothing to offer me but a sincere apology.  (The above is an email I sent them and the below is a reply I sent to the AI slop they sent as a reply.) This is obviously written by an AI. How typical. Your company can't even have a real human being respond to something like this. It is becoming more and more obvious that your goal is simply to get me to reschedule so you can make money by billing my insurance and I have no faith in your desire to be a part of my actual Healthcare team or any desire to help me as a human being with needs and feelings and the capacity for suffering.  I am not interested in rescheduling, now or ever.

Sandy is great. He went above and beyond. She's awesome.