Solace HealthReviews of solace.health

TL:DR; nearly ghosted, tech issues that worsened symptoms, then actually ghosted. I made an appointment, very eager for support and help managing a lot of care. When I first signed on at the scheduled time, there was a 5 minute countdown, insinuating the provider would be 5 minutes late. After that time passed, a message said they were coming, but with no estimate of how long. Because there had been a previous countdown, the change made me suspect no one was going to actually arrive. This created a lot of frustration, confusion, and anxiety going into the appointment. I waited for over 30 minutes and was just about to hang up the video call when she finally signed in. I think there must be a better way. At least give people a heads up they may be waiting 30 minutes or more and haven’t just been ghosted. Once she joined the call, we had tech issues. My camera and mic permissions were a problem, so she had to call me and tell me to use Chrome. I do not use Google products for privacy reasons, and don’t have this installed. Since I was already flustered and couldn’t concentrate on trying to deal with installing a new browser when the appointment was already running so far behind, I just used a different browser (I think Firefox). Then I couldn’t join because I had previously joined in the first browser, so she had to change some settings so I could finally join the call and be seen and heard. However, the entire appointment, both my and her videos were flickering and flashing. There were already so many issues and delays, I just explained to her this was happening why I would be mostly looking away, and asked we just continue since it was nearly 40 minutes past my scheduled time and we were just getting starting. It was a relatively short appointment going over my (extensive) history, but I was distracted and the flickering video started to cause nausea and triggered my visual snow syndrome which lasted for about an hour after the visit. The doctor herself was attentive and lovely and reassuring about the help an advocate could provide. I explained that because of my limitations and demands in my life that make phone calls hard, I find email or portal messages easiest to communicate, and she assured me this would be no problem. Shortly after the visit, I got an email from Solace asking for my schedule to set up an appointment with an advocate. I responded with my schedule and the openings I had available. 2 days later I had heard nothing, but my schedule had changed by then, so I sent a follow up email with the changes and expressing I was motivated to get this scheduled soon. It’s now been 10 days since my intake appointment and the only email I’ve gotten about scheduling with an advocate. The whole reason I am in need of this type of service is that I don’t have to capacity to be constantly calling around and trying to get a response from offices and businesses. I’m deeply disappointed. Don’t promise help to vulnerable people who are already exploited and abandoned and victims of broken systems.

I should have guessed it's on Facebook I never met these people now they're building my insurance company and charging me $30. My normal copay is 10 but they didn't do anything this is a scam as the highest kind I'm elderly they took advantage

What a lousey company. I scheduled an appointment over a week ago for today @ 3:40 pm. I get an email stating that they are running more than 10 minutes behind. They denied me when I asked them to reschedule then they sent me an email telling me that they lost my information. That they didnt have a confirmation of my email. I sent them the emails that they sent me. I refuse to do business with a company that loses my information and denies any contact. Must be a testament to how they do business and that's lousy.

No contact. Just a bill for $300.

Their charges to my Medicare are questionable. I would spend five minutes on the phone with my patient advocate and they would bill Medicare for an hour and 30 minutes. And that didn’t happen just once but multiple times. And multiple charges on days that I never met with the Patient advocate. I called Medicare to report it and they said that they weren’t allowed to report fraudulent activity on these type of billing codes! WTF!. I loved my Patient advocate, but anybody that is taking advantage of Medicare I won’t have anything to do with.

I was assigned an advocate who gave me incorrect information and almost caused a huge problem. She looked up information and passed it on to me, expecting me to do all the work in contact the insurance company to appeal a decision. My recommendation; vet your advocate to find out what their experience is before you end up wasting a lot of time accomplishing nothing.

Where do I start? I’ve been writing about this company all night. First, the Better Business Bureau rating can be bought. Second, only the provider is billing your insurance company.The provider pays solace a percentage for the advertisement fee. The advocate is a sub contractor and mine did not do anything but talk to me on the phone. She never called doctors offices nor anything to do with medical. Nothing! She also buffed the amount of time she talked to me on the phone. Can’t make contact in between appointments. Billed insurance times I never even talked on the phone with her. I can go on and on. Terrible company, great idea

Very disappointing. I had a screening call with a physician, two calls with a nurse navigator. None provided any info that wasn't already easily available on-line nor provided any help. I asked for help with transportation to appointments . I shared what I had explored on my own. I was read a generic list, repeating the same info which included options that weren't applicable, based on insurance and address, info she had prior to the call. We did a f/u call. She provided the same info. I went to the website of 2 of the programs during the call to read directly why certain programs weren't applicable. She was surprised and offered to research further. I had specific questions about rollator reimbursement. She didn't know, but would explore. I asked again during our follow-up call. She couldn't find the email she sent to "someone"-and didn't seem to have info on what we already discussed. This may be too harsh, but it felt lt like she had very little knowledge about either issue beyond what seemed to be pre-scripted, info that is easy for anyone to access on their own, I'm sure Solace bills and gets reimbursed by Medicare and my supplement for all of these phone visits. Given their ad campaign, I'm sure it's profitable. I'm disappointed Medicare covers what for me was just lip service and provided no info (even less info) than I easily found online, especially since there are far more valuable servces for patients like me that Medicare does not cover.