Solace HealthReviews of solace.health

* update* talk to insurance and get a response, HAHA . HORRIBLE TO NOT TALK TO MY CONTACT WITH SOLACE .. WHY?? Do not use this company ******* I thought this was the answer ...nope. Good advocate, said all the right things. Then they pulled the plug. With out warning I am shut off, can't get anything to solid answers, they blame insurance, yet this was verified. Tried to talk to the person responsible, but they won't let me ask her any questions about my case, urgggrrrrr. They teach phone people to be "sympathetic" .. nice words but NOT TRUE. Can't get details or records. Just VERY POOR CUSTOMER SERVICE, leaving the patient high and dry with no help or details. Best to never get involved and waste your time.

I did the initial intake phone call from the physician and then spoke with the nurse and haven’t heard from him since and that’s been five weeks ago. Not happy with what they do and fixing to call my insurance company. Update: Despite what their response was, there is no gap. I did the intake with the physician and with a nurse and two separate phone calls. After my intake five weeks later, I still have no response whatsoever from that nurse. I’ll be contacting my insurance company to see what they say.

I started working there, but my chronic stuff flared and took time off, which they said was ok, if not more than 90 days. They said my patients would be transferred. They were not. I returned to performance flags and not being reinstatec. ADA. To the AI response below, this is why the company isn't opersting with integrity. You say one thing, the humans do another. No, no I won't give you more info, I have already been fired.

I have tried a number of times to receive calls but never received even one. My call appointments came and went with no response. I am so aggravated. I guess I'll have to find another advocate company

Very disappointed. This company is the third "patient advocacy" group I've tried so far. The quality of this kind of service has been poor across the board in my experience. Even though my insurance was billed (not me), they overcharge for what they are actually providing. To be specific, I don't need a coach to follow up with me to make sure I'm doing everything that needs to be done. I'm Ill and struggle with issues that make it very difficult for me to follow up on prior authorizations, referrals, transfers of medical records, making contacts with doctor's offices to follow up, advocate for the testing or imaging I need, and in general navigating all the healthcare pitfalls that end up setting a chronically ill patient back in their treatment months if not years years. That's what we really need and I was very clear with my advocates about that. Even though I was assigned to a nurse I did not find that any nursing skills or services are being utilized. After using two different advocates through this company and giving them a few months to prove themselves, all I got were some provider referrals (not well researched ones I might add) for me to contact on my own and some offers to "check on me" each week to make sure that I had gotten somewhere with them. Meanwhile, my provider's testing orders were being denied by insurance, medication I desperately need it was being denied by insurance, I needed a specialist to continue treatments that had been interrupted when my previous provider left practice, and medical records weren't getting transferred as I needed. I got nowhere close to reaching my goals - not even a step in the right direction after several months. I terminated their service. Especially after I saw what they were charging. Sadly, I feel like some professionals are starting these companies because they see an easy way to get clients and bill insurance.....profit, profit, profit. Do better! Vulnerable people should not be a dollar sign.

Advocate didn’t do anything. You can read the reports they send to their supervisors and she claimed the work I did on my own as hers meanwhile she didn’t do a thing

Advocate said she called my Drs and they wouldn't respond to her. When I went to my Dr appts they said no one called. If it was one Dr I would think maybe they were lying but was multiple Dr’s.

I have a very complicated medical situation and have a lot of specialists. Due to this, I have simplified my health needs by having all specialists and GP at one medical institution. This has helped. Despite that, I had 3 specific pending issues that were causing a lot of frustration and time. Given what Solace said, I turned those issues over to them. While my Advocate was nice and followed up with me, I didn't believe she had the depth of understanding and/or ability to go above and beyond to look for out of the box solutions nor achieve results. As a result, I ended up jumping in and resolving 2 issues myself and have a strong game plan for the third. I don't think that Solace as a medical support tool does an effective job of following up to engage in program resolution, patient satisfaction nor support should an advocate need assistance. If these tools/programs are in place they were never explained to me nor was I ever provided training within this program. I honestly am disappointed in my lack of results and decided to take over my own challenges again. I also believe Medicare and other insurance companies should have a way of checking on results based on outcome.