Solace HealthReviews of solace.health

If I could give 10 stars, I would. Muroo H. is my medical advocate, and she is so on top of my super complex medical needs that it's like having an AI assistant with a great deal of genuine compassion and competence. Muroo helps with everything, finding housing, keeping doctors informed, getting appointments when there are 'none' available... she's a miracle worker. She is incredibly responsive and I learned very quickly that once I turned it over to Muroo, I didn't have to worry about it, she has been remarkably reliable and communicative, always keeping me in the loop. She is also very kind, which is really important given the complexities of my illnesses and injuries. I rarely provide glowing reviews, as I'm a picky consumer. But Solace absolutely nails it with their advocacy. Muroo has gone above and beyond multiple times, and she has alleviated so much stress that has enabled me to focus more on healing and surviving. Thank you, Solace! ***Note*** I reduced the number of stars in this review because out of nowhere, I was informed that Muroo's hours had been slashed, and in the midst of assisting me with multiple tasks, she simply quit helping. I'm not sure if it was Medicare or Solace, but Solace provided no notice, no information on # of hours per week allowed, etc. It was very disappointing and it occurred at a time where Muroo's assistance was critical. I thought this was incredibly unprofessional and unfair on Solace's part.

I LOVED working with my Representative, Audrey P. - she was a Heaven sent Angel! We worked together as a team..... she was a fantastic advocate for me. More of a friend. One day out of the blue - after working with Audrey for months - I get an email saying my insurance was no longer paying for Solace and POOF! Audrey was wiped from my life, care and support - no contact. Solace disconnected her Link and her Text were telling me "no access!!!!" That is not compassionate cancer care. Audrey was fantastic - is greatly missed - and she made a difference in my wellbeing. My Response To Solace; Understand about insurance policies....it was the WAY Solace handled the termination that was abhorrent. Now I have the Insurance YOU take.....will I get a personal call and my advocate back? Assuredly not.

I was disappointed overall. While my advocate was very nice, essentially no progress was made in sorting out my billing issues. It was still me making the calls and writing grievances. I'm now 8 months and more than 20 phone calls into this nightmare and nothing is resolved. Solace did file claims for my insurance for each of their calls with me. They said I wouldn't have to pay them, but insurance has definitely NOT paid them. I fear winding up liable for those too.