Solace HealthReviews of solace.health

I've been a Solace Health client for over a year, and a recent experience has made me reconsider continuing with this company. My care advocate was terminated by Solace with no notice — including no notice to me, the client. I'm the primary caregiver for multiple family members with complex medical needs (including a parent with advanced Alzheimer's and a parent recovering from a serious health crisis). My advocate had spent significant time learning our full situation: our medical providers, our caregivers, each family member's specific needs, and the trust relationships that make real care coordination possible. She was knowledgeable, responsive, and especially strong when our caregivers had nursing-related questions. Without any conversation with me, Solace reassigned my family members to new advocates. I wasn't consulted, wasn't given a transition plan, and had no say in continuity of care for the people I'm responsible for. What people may not realize is how much invisible work goes into building a working relationship with a care advocate — teaching them medical history, family dynamics, provider relationships, and earning trust from everyone involved. That doesn't transfer automatically when a company swaps staff without warning. For someone managing care for multiple people, being asked to start over with no notice and no input is a real disruption, not a minor one. Solace needs a genuine continuity-of-care process: advance notice, client input before reassignment, and a real handoff. Until that changes, I can't recommend this service to anyone managing complex, multi-person caregiving.

This is a great service in theory. I was drowned in marketing material referring my specific conditions on a daily basis. I finally decided to give it a try as I was having lots of trouble navigating the healthcare system. During my initial contact I was asked a series of questions and advised that I wasn't "Socially limited" enough to qualify for the service.

My advocate was polite and courteous, claimed to understand the issues, but in practice, did not advocate to solve any issues. Was unprepared, although well informed by me. Didn't address issues involving my "Pharmacy Provider, Medical Provider and Insurance?" And their individual responsibilities.

with all the pitfalls, and layers of requirements in todays medical world, I believe there is a real need for this advocacy service. Unfortunately, when I signed with Solace, I was assigned an advocate that after few phone calls with me, developed a medical problem herself. I never heard any more from Solace. It is a shame. there is a need. I have a need for an advocate.

Seems to be much talk but no results, sorry to say.

I was so pleased to hear from an advocate to help me with input regarding my health concerns. I just needed someone to support what I was doing in regard to following my doctor’s orders.she also had some added suggestions. I now feel like a fool. I shared my personal health info and she never got back to me nor has she answered my calls. Reinforcing what I believe the doctors think. I’m a nuisance and not sick and am complaining for nothing. Which isn’t true.

Solace’s reply was a polished, non‑committal corporate apology. It acknowledged my frustration but avoided taking direct responsibility for the missed call. The language was crafted to sound caring while revealing nothing concrete about what had gone wrong. It was the kind of response meant to protect the company’s image rather than meaningfully address my experience. Their message used standard customer‑service phrasing: “we’re so sorry,” “forwarded this to our team,” “not our standard of care,” and “chance to grow.” These lines softened the complaint without engaging with the core issue; I had been promised a call that never happened. They didn’t explain the failure, didn’t acknowledge the disrespect I felt, and didn’t offer a specific corrective step. It was a generic template response. This kind of reply suggested they were managing optics rather than accountability. The vagueness (“our physician was not able to make it”) implied they were avoiding admitting fault. It also mirrored the pattern I had personally seen: assurances, forwarding, rescheduling promises, and no follow‑through. The company’s tone signaled that they wanted to appear responsive publicly while keeping the details opaque, which indicated a recurring operational issue. In plain terms, Solace’s response was a surface‑level apology crafted to look professional while sidestepping responsibility. It acknowledged the complaint without addressing it, offered sympathy without substance, and promised action without clarity. It was the kind of reply companies used when they wanted to look attentive but avoid admitting systemic problems. My experience aligned with the pattern I had observed, and the company’s reply reinforced that same dynamic: polished words, minimal accountability.

My advocate hasn't done anything she said she was going to do. I've asked her to help with things, she tells me she will... then she does nothing. I'm ready to drop this program. I'm not getting anything out of it, and I need help