Solace HealthReviews of solace.health

Response from Solace HealthMar 19, 2026

Thank you for sharing this experience, Elaine, we sincerely apologize for the issues that occured when getting your appointment set up. From our records, we see that you have since had an appointment, and we truly hope that it was everything you were looking for. We're consistently working on improving our services and appreciate you giving us this chance to look into your experience and grow.

Response from Solace HealthMar 19, 2026

Hi Michele, we're so sorry to hear how the system has failed you, and for any stress that was added when using Solace, as this is never our intention. We want to assure you that while we are covered by Medicare, our advocates are independent contractors with one goal, to help make navigating the healthcare system easier for patients. Your experience is not the standard of care that we aim to provide to our patients, and we so appreciate you bringing this to our attention and allowing us to improve. We'd love to have another opportunity to impress you in the future.

Response from Solace HealthMar 5, 2026

Rene, thank you for your review, we're very sorry to hear of the issues you experienced when using our services. The goal is always to provide our patients with exemplary care and build relationships between patients and advocates that can last for time to come. We are working every day to expand our coverage options, and we urge you to add yourself to our waitlist so that you get notified the minute we expand our services to cover your insurance as well. We understand this can be jarring, but we do have to work as quickly as possible when a patients insurance changes to make sure that they don't incur any additional charges that may not be covered. We hope this helps clarify, and again apologize that you experienced this. We hope to be able to impress you again in the future.

Response from Solace HealthMar 5, 2026

Hey Cynthia, we're so sorry to hear about your experience using Solace. Please know that this is not the standard we strive to provide our patients, and we've forwarded your review to leadership to review. Thank you for giving us this opportunity to improve, and we hope that you'll allow us the chance to better impress you in the future.

Response from Solace HealthFeb 12, 2026

Hey Toni, thank you for your review, we want to clarify that as we are paid by Medicare, we cannot share pricing up front until we are aware of what a patients plan is, as it differs between patients. This is not meant to be a way for us to workaround and get people onboarded, but is what is necessary with how our billing works. We hope this clarifies the process for you.

Response from Solace HealthFeb 10, 2026

Thank you for your review, Clif, we're so sorry to hear that your time using Solace was not what we promise. Our goal is always to take care of patients end to end and provide them with the best help that they can have in the field, and the fact that this was not your experience is very disappointing. We are looking into this issue to ensure that the appropriate measures are taken to ensure this does not happen to our patients in the future. Thank you for giving us this opportunity to improve.

Response from Solace HealthFeb 6, 2026

Thank you for taking the time to provide us with this feedback, C, we're so sorry to hear that your experience has been less than favorable. We assure you that no matter our patients care plan, our goal is always to help our patients end to end with better care. We have forwarded this concern to your care team and we will look into the issues that have been presented. In the meantime, we urge you to reach out to our CX team, who can get you placed with a new advocate. You can also request one in your region that can give you more specialized care. Thank you for giving us this chance to improve.

Response from Solace HealthFeb 5, 2026

John, thank you for reaching out to us, this is absolutely not the standard we strive to provide our patients. We'd really like to look into this issue further and have sent a request for more information your way. We really hope you'll let us work to make it up to you and are sending you well wishes for the rest of your week.