Sohnne is a modern furniture brand focused on bringing iconic design into everyday homes at honest prices. Inspired by mid-century and contemporary styles, the company works with skilled craftsmen to create comfortable, long-lasting pieces using quality leather, fabrics, and solid framing. Each item is produced with careful attention to detail, from construction to packing and delivery. Customers value Sohnne for its clear communication, responsive support, and straightforward policies, making it a trusted choice for those who want beautiful furniture without luxury markups.
Sohnne (sohnne.com) has 242 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
sohnne.com
Website
sohnne.com
Category
Furniture Stores
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hi James,
Thank you for taking a moment to share your thoughts. We are sorry to hear that the chair did not meet your expectations, and we understand how disappointing that can feel when you expect something sturdy and comfortable.
For readers, we want to note that James contacted our support team and the case has already been addressed. We always work with customers individually to find a fair solution whenever a product does not match what they hoped for.
James, if there is anything more you would like us to review or if you feel something remains unresolved, please reach out to our support team. We are always here to help and want to make sure every customer feels heard and assisted.
Best,
Sohnne team
AB
Abi
Not clear
Complain not clear
Response from SohnneDec 1, 2025
Hi Abi,
Thank you for sharing your feedback. We want to understand your concern clearly, but the message here is a bit too brief for us to identify what went wrong.
If you experienced an issue with an order or service, we truly want to help. Please feel free to email our support team with a little more detail so we can look into it properly and resolve anything that may have caused confusion.
Your feedback matters to us, and we are always here to assist you.
Best,
Sohnne team
HO
Howell
Take. Your. Business. Elsewhere.
Edit (12/28/2023): The seller has emailed me three times with bribes to remove my review. They have also reported my review to Trustpilot in an attempt to have it removed. Make of it what you will.
I purchased the La Mamma Up 5 and Up 6 Replica on their website on July 12, expecting to receive my order within 2-6 weeks — as stated on the website. After nearly two months, I have only just received the order.
Communication with their customer support team has been futile throughout the entire process. They gave vague updates, refused to provide tracking information, and often disregarded my emails unless I escalated the issue.
The item also has flaws; the colors do not match the advertised photos, they did not align the patterns before sewing, buttons are missing, and the zipper on the ottoman has burst open, revealing mold all over the foam.
Save yourself the headache and take your business elsewhere. Please do not make the same mistake of overlooking the fabricated reviews on this website and on theirs.
Re: Seller's Response
Hey Gaby! Thank you for providing a timeline of our email discussion, though I would like to add some details you overlooked.
* I requested information about my product's tracking number on 7/19, only to receive an email stating that your team would get back to me shortly. I only got a response after following up on 7/21.
* Between confirming the timeline on 8/2 and my cancellation request on 8/10, I emailed two more times (8/3 and 8/8) with no response. I'm sure you can understand why I had my concerns.
* You claim to have issued a partial refund of $150, but I have yet to receive it. Perhaps you may have mistakenly refunded another client?
* Leading up to 8/26, I followed up three more times.
* Nowhere in our email chain was I ever told that I "would receive updates by September 17th." Instead, Alicia said to anticipate delivery within 7-10 working days on 8/26. To no surprise, it was not delivered.
* Frankly, I saw no use in further communication with your team to resolve issues with your item. Who knows, maybe you would have sent another partial refund to the wrong client.
For some constructive criticism, transparency and communication is crucial to trust. While tracking numbers can change, simply sharing whatever tracking information was available at each stage — which was clear your team had on hand, judging by their insight on every aspect of my order's fulfillment — would have eliminated any uncertainty and frustration on my end.
Response from SohnneDec 1, 2025
Hi Gaby,
Thank you for taking the time to share your full experience. We are genuinely sorry for the delays, the stress, and the disappointment you went through. Your frustration is completely understandable, and we apologize sincerely for the way the process unfolded.
For readers, we would like to offer a brief clarification. The order, refund requests, and delivery timeline have all been reviewed again by our team. The refund has now been completed, and the case is fully closed on our side. We understand there were gaps in communication during the process, and we take responsibility for not providing clearer updates when you needed them most.
Regarding the concerns mentioned in your edit, we want to reassure readers that our intention in reaching out was not to pressure or “bribe” anyone, but to try to solve the situation professionally and provide the compensation that was promised. Review verification requests submitted to Trustpilot are a standard part of their policy whenever timeline details or order information need confirmation, and not an attempt to silence your voice.
Gaby, your comments about transparency and communication are taken to heart. We agree that clearer tracking updates and more consistent replies would have made a substantial difference. We are already improving our fulfillment tracking system and internal communication flow so customers can stay fully informed throughout their order journey.
If there is anything further you would like us to clarify or if you still feel something is unresolved, you are welcome to contact us again. We will make sure your message is handled with priority.
Thank you again for your honesty. Even difficult feedback helps us grow and improve.
Best,
Sohnne team
AP
Anneliis P.
Do a proper background research before you place you order
I'm not going to lie and deny that my experience with Sohnne was without problems. First, my order was not shipped on time, and then customer support did not respond to my emails for several days. The answers also varied. For example, one email stated that the order had been processed, and the next letter said that the order would take 4 weeks. So please note that you may not receive your item in the promised 2-5 days. Also, when I canceled my order, the refund didn't happen in the typical way, so I had to cover the Paypal transfer fee of €65.
But I could see that Sohnne was trying very hard to make amends to me. They sent me a make-amends present - a free chair. And afterwards they wanted me to change my feedback on Trustpilot. I hope they have really learned from their mistakes and improved their customer support and supply chain.
In any case, use a Google search to read other people's experiences (examples from Reddit) with this company and carefully consider your risk tolerance. Also, take into account the warning displayed on the Trustpilot page: "We've removed a number of fake reviews for this company." Also, make a purchase using a Paypal account to protect yourself.
Update: March 2025 Sohnne started to contact with me again. At first they wrote two emails saying that they made a refund to my Paypal account. When I replied that there is no refund on my Paypal, then they said, that it was a miscommunication, they wanted to ask my Paypal to make me a refund. I didn’t give my Paypal. As all what they want is to make me change my feedback on Trustpilot. They have asked this before for several times. And now, reading that 2 years later, there are still many negative reviews, and similar to my experience. I’m more confirmed than ever, that there are more trustworthy places to make your purchases.
Response from SohnneDec 1, 2025
Hi Anneliis,
Thank you for taking the time to provide such a detailed explanation of your experience. We truly appreciate your honesty, and we are very sorry for the delays and miscommunication you encountered along the way. You are right to expect clarity and consistency, and we acknowledge that your experience fell short of those expectations.
For readers, we want to clarify one point with respect and transparency. Our intention in sending a make-amends gift and following up was simply to acknowledge the inconvenience Anneliis experienced and to ensure she felt supported after the issue was resolved. It was not meant to pressure her into changing her feedback, only to show goodwill and take responsibility for the parts of the process that did not go smoothly.
Regarding the PayPal confusion, that misunderstanding came from our attempts to confirm whether the original refund pathway was still active. Once it became clear that it was not, we clarified the next steps to complete the process correctly. We apologize for any confusion that caused.
Anneliis, we appreciate that you took the time to describe what went wrong and what could have been handled better. Feedback like yours is how we continue improving our communication, fulfillment accuracy, and customer support. If you ever need additional clarification or wish to revisit anything, our team is always here to help.
Thank you again
Best,
FF
Franz F.
Fraudulent?
Fraudulent?
Ordered a LC4 which appeared available on web page with estimated delivery 07/17/2023
Payed with PayPal for additional security.
Customer response the next day was that the item is out of stock.
I asked to cancel the order,
Sohnne charged my credit card with the full amount even according PayPal proof of delivery is needed to do so.
Got an other email from Sohnne:
If you want the black color, kindly you have to be patiently waiting for the chair max 2 - 3 weeks deliver to your address.
Please confirm if you agree.
I asked for cancel and refunding but no further response.
Seems like I have to use legal actions.
Response from SohnneDec 1, 2025
Hi Franz,
Thank you for sharing your experience. We are truly sorry for the confusion and disappointment you went through, especially regarding the stock update and the delay in receiving follow-up communication. We understand how frustrating it is when expectations and timelines do not align, and we apologize sincerely.
For readers, we want to clarify that Franz’s case has already been resolved and the refund was completed. The delay happened during a period of high order volume when some responses took longer than usual, and this understandably created uncertainty. That is on us, and it is something we have continued working to improve.
Franz, we appreciate your patience while waiting for the cancellation and refund to finalize, and we regret that the experience caused you enough concern to consider further action. If you ever need additional confirmation or documentation for your records, please feel free to contact our support team and we will be happy to assist.
Thank you again for bringing this to our attention and giving us the opportunity to make things right.
Best,
Sohnne team
RB
R.B B.
I ordered a Lounge Barcelona chair in…
I ordered a Lounge Barcelona chair in october 2022, that never came, it seemed they did not have it and told us initially it will arrive end of november, it never came, then that it was in the US but going thourhg customs, it never came, we are now 1Feb 2023 it turns out after pharrassing them that thechair was still in China!! Lies, lies, lies! Now as we ended up buying another char, they refuse to refund us!
EXcellent service really. I truly being lied at.
This morning I called their customer line and it has all the flavour of a scam, automatic voice that takes you to a line where no one answer.
NEVER AGAIN!
Response from SohnneDec 1, 2025
Hi R.B.,
Thank you for taking the time to share your experience. We are very sorry for the long delays and the confusion you faced regarding the shipping updates. We understand how upsetting it is when an order does not arrive within the communicated timeline, and we sincerely apologize for the frustration this caused.
For readers, we want to clarify that this order was placed during a period when global logistics delays were significant, particularly for larger furniture pieces coming through customs. Unfortunately, this caused mixed tracking updates that did not meet our usual communication standards. We recognize that this created uncertainty, and that is something we take responsibility for improving.
Regarding the refund, the case has since been reviewed and resolved. We never intend to leave a customer without support or without a clear path to a solution, and we are glad we were ultimately able to settle the matter. We understand, however, that the journey leading up to it was stressful, and we apologize for that experience.
R.B., if you ever need additional documentation or have further questions about your past order, you are welcome to contact our support team at any time. We appreciate your feedback, and it helps us strengthen our communication and service for future customers.
Thank you again for sharing your perspective.
Best,
Sohnne team
JE
John Edward V.
Purchased chair and two days later…
Purchased chair and two days later cancelled order. They didn’t cancel but asked for $50 cancel fee. Before I could answer the chair arrived anyway. I’ve been in email contact ever since delivery to return the chair. You can not return unless you get a decision from them to return. Their website offers a form to submit but there is no place to download the form. Now I’m waiting for over a week to hear back to get a return label. I was told “I will be contacted when she gets update from management. “
A simple cancellation has now turned into a major waste of my time to keep following up on this. Any order online from another Co would immediately send return label and credit.
This all started Aug 27
Response from SohnneDec 15, 2025
Hi John,
thank you for taking the time to share your experience.
We’re truly sorry for the frustration this cancellation and return process caused—this is not the smooth experience we want for any customer. We understand how time-consuming it can be when you’re waiting for updates and a return label.
If you’re still needing help, please reply to your open support thread with your order details and we will prioritize getting clear next steps and a resolution as quickly as possible. Thank you again for your patience.
Best,
Andy
Sohnne team
