SohnneReviews of sohnne.com

Fake drop shipping company, fake leather, unnatural smells, bad color, bad finish, poor craftsmanship, slow response, difficult return policy, and costly refund policy. Be prepared to be fully charge immediately, wait weeks to receive it without tracking, open the box to discover the deception, deal with extended hassles just to initiate a return, which requires video proof of box opening, yes box opening, and even more hassles for return shipping, restocking fee and eventual refund. I think their vague 1 line reviews are fake too.

Purchased an Eames chair replica which looks beautiful on the Sohnne website. It was supposed to be an elegant cream colored leather. It arrived. Most parts were damaged and it is fake leather in a tacky bright white color. I noticed that the frame/feet, which in the picture were black, are actually chrome. So I did a Google picture search and discovered that the photo on their website is lifted from another furniture retailer. I asked my cousin to go to the San Francisco address on the website and there is no such company located there. In short, I was scammed. Much too expensive for the poor quality of the chair. Customer service is bogus...directs you through Watsapp to China. No one ever answers the line, and so far no one has responded to my emails. Feeling very disappointed as we gave this chair as a gift and were incredibly excited to have it.

8/20/24 UPDATE: I called the "direct" number to seek redress, only to have it answered by a non-English speaking person who had no idea where Diego was. I am sure my email also will be ignored. That is the level of service you get with this questionable, below-board company. We still do not have a refund for this defective product. Original Post: Sohnne sold my mother an Eames chair/ottoman. The first time she sat in it - after white glove delivery - it fell backward, launching her head against the wall and stranding her in the chair on the floor. How did Sohnne respond? They charged her twice.

BUYER BEWARE! Today, October 14, 2024, I was asked to add information to my review. The request - "You’ve written a review for SOHNNE, and they’ve asked for more details to better understand your experience. Just a reminder that you have 2 days left to provide more information or your review may be taken offline." What I have stated previously is absolutely factual and the possibility that my review would be taken offline is shocking. 1. Sohnne continuously gave us the runaround and was extremely slow in replying to our emails, sometimes taking several weeks. 2. Discounts were offered as incentive to remove our review, even though we requested a return and refund. Sohnne is ABSOLUTELY a drop-shipping company! Our incomplete order was received in a make shift box, damaged, and an import customs tag claiming the item only had a value of $100.USD and shipped by a person in China, not Sohnne . Their San Francisco warehouse is an uninhabited building. Their stall tactics are an attempt to wear you down, hoping you will give up - DON'T! Original review - July 8, 2024 We placed an order for 2 chairs and 2 stools with Sohnne (Equinox) on April 13, 2024 in the amount of $2793.00. We received 1 chair and 1 stool, Sohnne cancelled the remainder of the order (a refund in the amount of $1396.00 was posted to our account) and we have been attempting to return the chair/stool in our possession and receive a refund for the remaining $1397.00. There are numerous areas on their website that show Satisfaction Guarantee, Returns, even Free Returns. Returns due to their error is covered on the website under, "Intricate Procedures for Initiating Returns and Exchanges." They somehow feel we should be satisfied with only half of our order. Why would we be happy to receive 1 chair and 1 stool when we ordered 2 chairs and 2 stools? After they cancelled the remainder of our order, they stopped all email communication with us. In conclusion, this company is a scam in what seems to be drop-shipping (customs import value $100.00US, when the purchase is well over $1000.00US) with a well designed website to make a customer feel they are a reputable company, which they are not. The addresses listed on their website are empty buildings, the phone number they provide is not attended by a live person, ever, and the fact that they will not facilitate a return contradicts their website. I would absolutely stay away from this company. They do not provide any customer service when it is needed and will stall in resolving issues. In looking at reviews, which we wish we had done before making a purchase, it seems dubious to show a review with a future date (ie. current date June 2024 and the review date August 2024). How would a review be dated in the future? Their online presence seems very calculated and manipulated in their favor. BUYER BEWARE! If we could, we would give them a Zero Star Rating. Update 08/26/2024: After waiting months, our credit card dispute has been resolved and we have received a full refund. Sohnne (Equinox) gave us a partial refund and the remaining balance was credited through our credit card dispute. Through this experience we feel there are some important details that could be helpful for potential customers considering ordering from Sohnne. - Our experience points to this company being a "drop ship" company that does not seem to be able to facilitate RETURNS, even though they promote satisfaction guarantee and free returns. - Our product was shipped from China in flimsy packaging, with an import value of $100 USD. We definitely paid more than the declared value. - Through our dispute and research, they do not seem to have an actual physical address. Their listed address in San Francisco (Folsom Street) is an empty building. - Sohnne (Equinox) responded very slowly to our emails. The culmination of our dispute came after an early June email had gone unanswered, requiring us to again contact Sohnne in early July - one month to get a response! At this point we were asked to give our PayPal information or other banking account information that they could use to refund the balance that was due to us. Why would we give them any other banking information when the credit should have been processed through our original payment details? Very questionable on their part! - We noted previously and questioned the reviews for this company. When we started gathering the information to support our dispute, we found reviews dated 2-3 months in the future. We question the validity of the majority of the published reviews. There seems to be a detectable algorithm in the reviews posted. - Lastly, only recently has there been an actual person answering their phone line. In conclusion, you may have a successful experience with Sohnne but if any issues arise, GOOD LUCK!

After calling on the phone to ensure two chairs were in stock for immediate shipment, I was lied to for weeks (AFTER PROCESSING PAYMENT) as to when they would actually ship. I cancelled the order after 3 weeks - and they still shipped this 6 weeks late!! And sent defective chairs. They promised to pick these up for return ( never happened), promised repeatedly to issue a refund ( never did), I spoke to many people at Sohnne/ Equinoxhome who made up their names, asked for photos, told me they would send FedEx to pick-up - all in a fraudulent effort to cheat me out of my money. AND: these chairs are a poor quality - nothing like the chairs they copied......STAY AWAY if you value your money and sanity. *********UPDATE - 08-14-2024 - I want to be crystal clear that the response from Sohnne (below) is full of lies and none of the things they have replied with are true: I was NEVER contacted by them, ever. They never offered to resolve my problem or refund my money. They stalled repeatedly in an attempt to hope I would go away. They were dishonest from my first interaction with them, they refused to cancel the order even before they shipped anything, and they most certainly DID NOT "... made several attempts to contact you to resolve this issue..." - They have failed on every level - All these glowing reviews here at Trustpilot are bogus , generated by the folks at Equinox Home / Sohnne...THIS IS A SCAM - Protect yourself, and don't buy here!!! You have been warned. UPDATE - 08-15-24 --- More Lies!! The claim that "We’ve made several attempts to contact you to resolve this issue, and we genuinely want to assist..." is just untrue - If you really wanted to contact me or resolve the issue you have, from my order info and multiple contacts I made to you, my phone number, address, email address, cell phone number - How hard could it be to contact me? Your constant attempts to cover up this fraud is pathetic. BUYERS: Stay Away!! UPDATE - 12-01-25 --- Still More Lies! Not sure why Shonne decided to respond after more than a YEAR - !!...but my original information remains true: Never Refunded my money, Never tried to resolve issues, Never arranged a pick up of the damaged chairs, Never called me even once - yet they had my phone #, Email address, Home Address , etc - They are just trying to seem responsive on Trustpilot - DON'T BE FOOLED - Stay Away.

I ordered office chair but never was received. I spoke with representative on their website via messaging option. Representative told me my order had been transferred to a different carrier and a new tracking number would be provided. I also asked for my order number but stated his system was down and he could not pull it up but would send in the email promised. I was wondering how can he see that there was a change in the freight company without looking at his computer? I waited a day but never got the email so he basically lied. I dont think this is a reputable company so buyer be ware. I am requesting this company be investigated.

I should have read reviews on this site before purchasing the Eames chair replica. All the negative reviews here pretty much echo my terrible experience with this business. All other positive reviews are simply FAKE. I ordered the chair October 19, 2023 and as of March 18 2024 I still have not received the chair! After many silly excuses and unfulfilled promises, I requested a refund, but to no avail. Customer support is simply a joke and this company is a SCAM. Save you money and look elsewhere! SCAM ALERT. March 19, 2024 Regarding the refund Sohnne is claiming, I would like to get some proof of this. I have checked my bank and credit card statements for the specified date and there is no refund. So, more lies?

I bought the Eames chair and wasn’t able to get it put together as the arm pads didn’t match up to the screw holes provided. Repackaged and given approval to return it. One star because there wasn’t any phone number to call customer service. Had to wait days for my email to be answered and was never the same person. Ended up having about 9 different names on the emails. Chat on line was no better, only wanted me to look at video of chair assembly which I had already tried.