SohnneReviews of sohnne.com

Response from SohnneDec 1, 2025

Hi JWG, Thank you for sharing your thoughts. We want to address a few points for the benefit of readers who may be trying to understand the situation clearly. You mentioned several of our team members by name. They are not bots. They are real members of our customer service team who work around the clock to assist customers worldwide. Our live chat is staffed 24 hours a day, and if you press the phone icon on the website, you can hear and speak directly with our actual service agents. Many customers appreciate having immediate access to a real person without long call queues, something that even large shipping companies often struggle to provide. Regarding the website experience, we are continuously improving performance and accessibility to make sure the shopping process is smooth and easy for everyone. Feedback like yours helps us prioritize what to refine. As for our product descriptions and showroom information, we ensure all details are presented transparently. If there was any misunderstanding, we welcome the opportunity to clarify it directly. Our intention is always to provide accurate information and an honest shopping experience. To readers, please know that we take customer service seriously, we respond quickly, and we are always available to help. If a customer encounters difficulty, we do everything we can to assist and resolve the issue. JWG, if you would like personalized help completing your order or have additional questions, our team is ready to support you anytime. Best, Sohnne team

Response from SohnneJan 9, 2026

Hi Tatjana, Thank you for your feedback. We’re ready to help and resolve this as quickly as possible. Please contact our team directly at +1 (833) 900-0017 so we can assist you immediately. Best, Sohnne team

Response from SohnneJan 9, 2026

Hi Eric, Thank you for your feedback. We’re ready to help and resolve this as quickly as possible. Please contact our team directly at +1 (833) 900-0017 so we can assist you immediately. Best, Steve Sohnne team

Response from SohnneDec 1, 2025

Hi Barb, Thank you for taking the time to share your detailed experience. We understand how stressful unclear timelines can be, especially when you are looking forward to receiving a specific item for your home. For readers, we want to make sure the full picture is understood. This case has already been completely resolved, and a refund was issued to Barb without any complications. Once the production delay was identified, our team worked directly with her to ensure she was not left waiting or uncertain about the next steps. The confusion about “in stock” versus “custom order” came from a factory-side update that was not reflected on the website in real time. This is something we have already addressed internally so that future customers receive clearer and more accurate status information. We appreciate Barb’s patience and communication throughout the process. Even when unexpected issues arise, our goal is always to resolve them fairly, respectfully, and as quickly as possible. Barb, if you ever decide to give us another try in the future, our team will be here to assist you with a smoother experience. Best, Sohnne team

Response from SohnneDec 1, 2025

Hi Matthew, Thank you for sharing your experience. We appreciate the opportunity to clarify a few important points for readers who may be following this review. First, our products are shipped directly from our production facilities. While some of our manufacturing partners are located overseas, this does not mean we operate a drop-shipping model. The shipping labels you see reflect the factory that produced the item, not a third-party seller or a bait-and-switch operation. Many furniture companies operate this way, especially with handcrafted or specialty pieces, and it is a normal part of global manufacturing today. Your delivery delay was the result of international transit congestion at the time, something that unfortunately can affect timelines despite our estimated delivery windows. We understand how frustrating that can be, and we always do our best to provide updates and support until the item arrives. Regarding the review process, we reached out to Trustpilot only to verify accuracy, not to silence your experience. When there is confusion between shipping carriers, factory labels, or tracking information, we have a responsibility to make sure reviews reflect correct details. Trustpilot made their decision, and we respect it fully. To readers, please know that we stand behind our products and our service. We communicate directly with our customers, we provide support throughout the order process, and we are transparent about where our items are produced. Matthew, if you still need assistance with tracking or delivery, we are more than happy to help you personally until everything is resolved. Best, Sohnne team

Response from SohnneDec 1, 2025

Hi Dobby, Thank you for sharing your comment. We want to clarify this for readers, because this situation does not match any customer transaction in our system. You have not made a purchase from us, and we have no record of any interaction under your name. Without an order, there is nothing for us to assist you with, and the claims made here are not supported by any verifiable information. For this reason, we submitted the review to Trustpilot for verification. They have been investigating it and reviewing the details carefully. Regarding the showroom address, we have always communicated transparently that our London location is a partner-based receiving office, not a public walk-in showroom. This is clearly stated in our support documents and on request through our customer service team. We understand that misunderstanding can happen, but the information is available for anyone who asks. To readers, please rest assured that we welcome honest feedback from real customers, whether positive or negative. What we cannot do is validate claims from individuals who have not purchased from us or who present information without evidence. If at any time you believe there has been a mix-up or if you did interact with us under a different name or email, we are happy to look into it further. Our team is always ready to assist genuine inquiries. Best, Sohnne team

Response from SohnneDec 1, 2025

Hi Max, Thank you for sharing your experience. We want readers to know that this case has already been fully taken care of through our customer support team. The concerns you raised were addressed, and a complete resolution was provided on our side. We also understand that you have not yet updated your review, and that is entirely your choice. We respect your freedom to express your opinion and appreciate honest feedback from every customer. Your comments help us improve and stay motivated to deliver better service and clearer product guidance for future buyers. For anyone reading, we remain committed to resolving every issue brought to us. When something is not right, we take responsibility, we respond, and we follow through until a solution is reached. Max, if you ever need further assistance in the future, our team is always here to help. Best, Sohnne Team

Response from SohnneDec 1, 2025

Hi Sarah, Thank you for sharing your thoughts. We want to clarify a few things for readers, because the accusation of being a scam is deeply concerning to us and does not reflect how we operate as a company. Your return request was already under review by our team at the time this review was posted. It seems the review was written before the return process had a chance to be completed. If you check the emails from our support team, you will see that we were fully prepared to assist you and provide a solution so that you would not be left dissatisfied. To readers, please know that we take every return request seriously and handle each case thoroughly. Our goal is always to make sure customers receive fair treatment and a clear resolution, whether it is a replacement, repair, or refund. Sarah, if you revisit our previous emails, you will see that we genuinely tried to resolve your concerns and were ready to assist fully. If you would like to continue the conversation or need further support, our team is here and ready to help you reach a satisfying outcome. Best, Sohnne team