SohnneReviews of sohnne.com

We ordered two Eames chairs from Sohnne early this summer and they arrived having suffered shipping damage and missing parts. We’re happy to share that Chester at Sohnne responded quickly and provided a replacement chair without complaint. Chester’s emails were friendly and courteous and we can absolutely say that Sohnne went above and beyond to make things right. Our chairs feel high quality, comfortable and durable. Thanks Chester and Sohnne. We appreciate you working so hard to create a happy customer.

I ordered an Eames chair and the initial process was chaotic - didn't receive an order number or tracking etc. I did receive part of the chair quickly, unfortunately, it was the wrong color. The second part soon arrived. Getting in touch with customer service was challenging. However, once I did get through, Andre was incredibly helpful. In the end, I opted for a refund instead of a replacement and this happened smoothly. I cannot comment on the quality of the furniture as I did not unpack it.

We originally spent 3 weeks getting what felt like the run-around, through emails, when the chair we ordered arrived in the wrong colour. Fed up, my husband called to figure out why getting our replacement chair was taking so long when he spoke Chester. Recognizing the frustration level we were at, Chester said he would take over the file and get us the correct chair as soon as possible. Within 3 business days we had exactly what we ordered. Thanks to Chester's action, he took a frustrating experience and turned it into a good one.

I was looking for a replica version of the Herman Miller Eames Time-Life Executive chair. There are lots of companies that make them. All sites guaranteed high quality chairs made with 100% top grain leather. Sohnne (sohnne.com) had a good looking website, with a phone number and a customer chat feature. I reached out by chat, and was promised that the Sohnne chair was made with 100% top grain leather on all cushions and armrests. I asked if this was all animal hide leather, or if any of the surfaces were made of vegan leather (vinyl). Their chat person assured me that there was no fake leather used to make the Sohnne chair, only genuine animal leather. Unfortunately, the chair that arrived is not made of 100% animal hide leather. Opening the zippers on the cushions, you can clearly see that the chairs are constructed of fabric backed vinyl. You know how real leather has that fuzzy feeling on the back side, but vinyl has a fabric mesh backing? This is the fabric mesh backed material. It appears that the top of the cushion you sit on is made of leather, but the rest of the upholstery is made of what many manufacturers now call vegan leather (vinyl). I reached out to Sohnne customer service and complained about the fact that the chair was falsely advertised as being made of 100% genuine leather. I wanted them to send me a return shipping label to return the chair because they had misrepresented their product. The response I got offered me a $50 discount to keep the chair. If I was not willing to keep it, they would allow me to return the chair provided I pay a $150 restocking fee. They actually expected to pay $150 restocking fee because I was unhappy that they misrepresented their product! Not willing to give up, I tried disputing this charge with my credit card company. At some point, I received an email from Sohnne indicating that I should talk to their customer service manager Diego Garcia. Diego ended up working with me to resolve the issue. He reimbursed me a fairly substantial amount of money to make the situation right. Diego stepped up when several other people at Sohnne failed to help. Thank you Diego! If you buy this chair from Sohnne, know that you are not getting a chair made of 100% genuine leather. However, other than that, it's a really nice chair. Very comfortable, and it looks great!

The table arrived in Belgium within 7 days. The parts of the table feel and look high quality. However, there was an issue with the attachment point connecting the two legs. When I informed the company, I was put in touch with Chester. Chester provided excellent and efficient service and was always reachable, which reassured me. The company truly cares about its customers and strives for quality. Highly recommended 😁

The company was great to work with. They answered questions via chat on heir website which I love. The reviews online were helpful and the customers photos are always incredibly informative. Assembly of my replica chair was a little tricky as other reviewers said but I figured it out. There was one spot on the leather that was slightly discolored but overall I’m very happy with the chair.

Good customer service. I ordered a chair on April 10th, 10 days ago, and so far, no chair. It was nearly impossible to communicate with them. One customer service rep said 6 days until delivery and the next day another rep said 22-25 days. They keep giving me a link to a tracking web page but it rarely refreshes with updated information. I recently received a response from Sohnne customer service and I believe we have satisfactorily resolved the issues. The communication with them was professional and very productive!

It was good except for the arms. They were not marked left or right, nor front or back. It was difficult to align the screws. Hardest part of the assembly. I believe I cross threaded the last set of screws so the arm is loose. Aside from that the chair are comfortable and appear well made.