Sohnne is a modern furniture brand focused on bringing iconic design into everyday homes at honest prices. Inspired by mid-century and contemporary styles, the company works with skilled craftsmen to create comfortable, long-lasting pieces using quality leather, fabrics, and solid framing. Each item is produced with careful attention to detail, from construction to packing and delivery. Customers value Sohnne for its clear communication, responsive support, and straightforward policies, making it a trusted choice for those who want beautiful furniture without luxury markups.
Sohnne (sohnne.com) has 242 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
sohnne.com
Website
sohnne.com
Category
Furniture Stores
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Do not trust this company. I spent more than $3K on a sofa set from Sohnne and have been waiting 15 weeks to receive legible tracking information. I was originally sent Chinese language documents with no identifying information (no eta, no destination, no location, no order number). From what I can tell, this item has yet to be manufactured. I'm so sick of the delay. When I finally asked for a refund, my request was denied. I'm currently in arbitration with the FTC and BBB. ***UPDATE W/ RESPONSE TO SOHNNE'S REPLY*** Sohnne's response is completely performative. No one has contacted me and they continue to deny refund claims with the FTC and BBB. These people are fraudsters.
Response from SohnneFeb 18, 2026
Hi, Grant,
Thank you for sharing your feedback.
Our team has already tried to contact you. We’d like to work with you to reach a fair resolution and make this right.
Please reply to our message so we can confirm next steps and resolve this promptly.
Best,
Steve
Sohnne team
DJ
DJV
I ordered a chair on August 10
I ordered a chair on August 10, 2025, it is now December 19, 2025 no chair. Their "white glove" delivery service is a joke. They finally sent the item and asked me if I had a crane to put it in my house. TO MY KNOWLEDGE, no one keeps a crane in their home to accept deliveries!
The truck driver attempted to leave the crate in the middle of my street blocking several driveways and traffic but I refused to sign so he took it back.
I called this company on numerous times and they continue to try to force delivery by saying that the truck drivers will leave the item THEN the "white glove" folks will be dispatched to bring inside and install.
THIS MAKES NO SENSE. I live in NJ and we just experienced huge snow storm.
The item cost about $3K and the refund window is closed. DO NOT USE AFFIRM because they close their refund window after 120 days.
I also suspect that they order these items from China and don't tell you its being made and then you wait.
I requested a refund and they just keep sending me email after email trying to force delivery - DO NOT ORDER FROM HERE.
Response from SohnneDec 29, 2025
Hi DJV,
Thank you for sharing this, and I’m truly sorry for the frustration and the delivery experience you described.
We have been trying to reach you through direct, focused communication, and it’s unfortunate that there were misunderstandings along the way. At the moment, your item is still safely held at our warehouse, and it has not been abandoned or lost.
Our team has already offered a solution designed to be as favorable to you as possible, and we want to get this resolved in a way that restores your confidence in Sohnne.
Regarding Affirm, we understand the concern. Because Affirm is a third-party financing provider, their refund and timeline policies are handled directly by them, and we don’t have the ability to change those terms. The best path is to contact Affirm support so they can advise the options available on their side.
Please reply to the most recent email from our team so we can confirm your preferred resolution and schedule everything properly. We want to make sure this ends with you taken care of and satisfied.
Sincerely,
Sohnne Support Team
WI
WILL
Edit: Stay away from this company
I had an issue with my order and Freddy made sure I was taken care of. Their customer service is truly unmatched. Next up: Eames chair! Can’t wait!
EDIT: I originally had a positive experience with Sohnne, but things have changed dramatically.
The biggest issue here is the lack of communication. I didn’t get a single update on my order for over three weeks. I had to reach out myself to find out my package had been delivered a week ago, but it had been sitting in an unlocked mailroom for a whole week, and it got stolen.
To make it worse, I’ve had trouble getting a response from Sohnne. It takes days to hear back, and I can’t get through on the phone. The lack of follow-through on their part has been incredibly frustrating.
I can’t speak to the quality of the table I ordered since I never got it, but I can say with confidence that Sohnne is just a drop shipping company with terrible support and service.
Because of all this, I’ve had to remove my positive review. My experience with Sohnne has completely changed, and at this point, I can’t recommend them.
Response from SohnneDec 1, 2025
Hi Will,
Thank you for taking the time to share your experience. Your feedback is valuable to us, and it helps future customers understand how seriously we take every concern.
For everyone reading, we would like to clarify that the issue mentioned here has already been fully resolved. Once we were informed of the situation, our support team handled it promptly, verified the delivery details with the carrier, and worked closely with Will to ensure a clear and complete resolution. Even though the problem originated from an unsecured mailroom and circumstances outside our control, we still took responsibility by offering guidance, follow-up, and solutions until everything was settled.
It is also possible that the review simply has not been updated after the case was resolved. That is entirely understandable, and we fully respect Will’s right to share his thoughts and experiences. Every customer has the freedom to express their opinion, and we value that.
What matters most is that our team acted quickly, communicated transparently, and made sure the situation was taken care of from start to finish. We remain committed to providing attentive service, thoughtful follow-through, and real support whenever unexpected issues arise.
Will, if you ever need anything further or would like additional assistance, our team is always here to help.
Best,
Sohnne Team
SH
Sharon H.
Horrible company with terrible customer…
Horrible company with terrible customer support! I ordered a chair and when I placed the order there was absolutely nowhere on the order information that it would take 6 WEEKS to receive it. When I called to inquire on the delivery date, they said it was coming from overseas and that it would take 6-8 weeks. I asked if I could cancel it because I couldn't wait that long, nor was I ever notified, and they refused. I then called again a few weeks later to try to change the color of the chair. I did this 2 weeks in advance of it being delivered. They refused. This company has a lot to learn about customer service and not screwing their customers over. This has probably been the worst shopping experience I've ever had!
Response from SohnneDec 1, 2025
Hi Sharon,
Thank you for sharing your experience. We appreciate every piece of feedback because it gives us the opportunity to clarify the full picture for future customers.
The chair you ordered is part of our curated collection that requires a careful production process and precise craftsmanship. These pieces are made in limited batches, which is why the estimated time frame is set between 6 and 8 weeks. When you are looking forward to a truly well-made piece of furniture, the waiting period often becomes part of the value, because the final result reflects the quality behind it.
Regarding your request to cancel or change the color, your order had already moved into the final production stage. At that point, materials, color selections, and scheduling were already secured with the manufacturer, which made adjustments no longer possible. We understand how disappointing that can feel, and it is never our intention for any customer to feel unsupported.
For readers, it is important to know that our service team works every day to communicate clearly, guide customers through each step, and provide consistent follow-through. Many of our customers enjoy a smooth and satisfying experience, and we are committed to making sure that continues.
Sharon, if you would like us to review your case again or explore any additional solutions, we are more than willing to help. Customer satisfaction is something we take seriously, and we are always here to listen.
Best,
Sohnne team
FB
Francesca B.
IF I COULD GIVE THEM NEGATIVE STARS I…
IF I COULD GIVE THEM NEGATIVE STARS I WOULD. THIS SITE IS AN ABSOLUTE SCAM. DO NOT ORDER FROM HERE!!!!!!!!!!!
BEWARE! Do not order from here. I've been dealing with them for well over a month...they sent me the wrong item TWICE and now they have disappeared and gone dark...they refuse to respond to emails. I keep getting automated messages that my order has shipped but I dont have a tracking number and they refuse to provide one. At this point I am stuck with 4 massive boxes of 2 incorrect eames chairs and no resolution for the item that I actually purchased. This is an absolute scam!!!
Response from SohnneDec 1, 2025
Hi Francesca,
Thank you for sharing your experience. We want to address this openly so readers understand what actually happened and how our team handled your case.
Accusations of being a scam are understandably painful for us, especially when the product has already been delivered and the issue that occurred was related to a carrier handling error, not an intentional act on our part. You did receive the items, and when the courier mishandled the delivery and sent incorrect boxes, we immediately initiated a reshipment to correct the mistake. Our team followed the proper process to ensure you would receive the item you originally ordered.
We understand that dealing with shipping errors can be incredibly frustrating, and we never want any customer to feel left without support. While it is completely your right to express your opinion and share your review, we also want readers to know that we did not abandon communication and that corrective action was taken as soon as the situation was verified.
For anyone reading, our priority has always been to resolve issues fairly and ensure that customers walk away satisfied, even when the problem originates from the shipping partner rather than from us directly. We are committed to making things right on every case, including this one.
Francesca, if there is anything more we can do to assist or if you would like us to follow up further, we are here to help. Your satisfaction matters, and we want to ensure you feel supported on every side.
Best,
Sohnne team
AP
Alan P.
AVOID!!! SCAM PRODUCTS!!!! …
I today received my extra tall premium eames chair and ottoman. It is not remotely the same product that was advertised on your website. Is a cheap fake leather knock off, drop shipped directly from China. The packaging is covered entirely in Chinese stamps.
List of faults;
Does not swivel at all. No damper or anything. Just metal grinding on metal.
Missing hardware for assembly ( washers etc)
Not premium Italian aniline leather in fact I doubt it’s leather at all. It stinks of chemicals.
Not CertiPUR-US memory foam cushion as advertised. It’s so hard it’s unusable.
Cushions do not unclip as advertised
Laminate construction is not 7 layers “pure bond” memory foam as advertised. The “walnut” is plasticky
No YKK zipper on cushions
No EPDM dampers or even a washer for base.
Supplied chair does not match the instructional video on your website. It is clearly a totally different product.
Shipping label from China says total value $20. Customer service agents on website are mysteriously busy when I tried to report the problems and ask for a refund.
This company is a scam that advertises a great product but delivers total crap then avoids its customers and any accountability. The gulf between what is advertised and reality is too great for it to be a mistake. The customer service is also non existent.
They take your $1000 then order a piece of trash to be direct shipped to you for a total of less than $100. It’s a fraud. Sonhe know fine well they are sending you a badly made piece of garbage from China you could’ve got yourself on Amazon for $150 if that’s what you wanted.
Response from SohnneDec 1, 2025
Hi Alan,
Thank you for taking the time to share your experience. We appreciate the opportunity to address this clearly so readers can understand the reality behind the situation.
First, the accusation of being a scam is something we take seriously, because Sohnne is a family-run company built on trust. If we were engaging in anything dishonest, we would not be here serving customers every day, providing support, and continually improving our processes. Our products are shipped directly from our production facilities, not from random third-party sellers. Dropshipping is not part of our business model and is far from anything we practice or believe in.
Regarding your order, our team has been in ongoing communication with you to resolve the issues you reported. Replacement options and solutions were provided as part of our commitment to making sure customers receive the correct product and a satisfactory experience. We want readers to know that the matter has already been addressed and steps have been taken to assist you properly.
For anyone reading this, please know that we stand behind our products and we stand behind our customers. When concerns arise, we take action, we follow up, and we do our best to make things right. One review does not define the entire customer journey, but every review is a chance for us to show our integrity and dedication.
Alan, if there is anything further you would like us to check or any additional support you need, our team is always here and ready to assist.
Best,
Sohnne team
BE
Betterviz
Unpaid Service - Lack of Professionalism
We provided a service to Sohhne, but unfortunately, they failed to make the payment despite receiving the completed work. We tried to contact them multiple times regarding the issue, but they have been unresponsive. This kind of unprofessional behavior is disappointing, and I would advise others to be cautious when dealing with them.
Response from SohnneDec 1, 2025
Hi Beterviz,
Thank you for posting your review. We want to clarify this for anyone reading, because this situation has been confusing from the beginning.
The name provided in this review does not appear in our customer or vendor records, and we have never been able to match this case to any service provider we have worked with. For that reason, we immediately submitted a request for verification to Trustpilot. They have been investigating the authenticity of this review for several months now, and as of today, the process is still ongoing.
It has been so long that even new seasons of popular shows have come out in the meantime, yet the investigation remains unresolved. Still, we respect the review being posted here and understand that platforms need time to complete their checks.
For readers, we want to make this very clear. If a complaint truly comes from one of our customers or partners, we always respond, and we always make sure the issue is handled properly. That is our responsibility and our standard.
If this review does belong to a real client and there has been a misunderstanding somewhere along the way, we welcome direct contact so we can resolve it immediately and professionally.
Our commitment remains the same. Every genuine concern deserves a genuine solution.
Best,
Sohnne team
PD
PDK
bad service. Drop shipping from China. Terrible quality, long deliveries, horrendous communication
Upfront: Do not buy with Sohnne
Product purchased: Eames Lounge Chair Tall
1. Delivery times were months longer than promised
a) I ordered in December. Delivery took weeks to be dispatched.
Package came in 3 parts
b) Packages from China (not US as advertised on homepage) -> Dropshipping.
c) ALL packages were damaged. some parts of the product had scratches and dents even where it was wrapped
d) packaging: Horrible. Grimy bubble wrap
2. Product quality is horrendous
a) Leather stinks of chemicals (STILL - after 4 weeks out in the open, on the balcony!)
b) Seating is not "plush" as promised - it is very hard. Cannot sit in the chair for more than 15 minutes
c) wrong screws / hardware delivered
d) missing hardware
3. Customer Service is very bad (still, always friendly)
a) no response to emails
b) constant wrong statements
c) MANY support agents - nobody reads messages of the other agents
d) promised a replacement - they crawled back
e) promised calls - no follow-up
f) every date promised for feedback was not kept
g) multiple tries to contact on Whatsapp went unanswered
h) Tried calling twice - nobody picked up.
4. Positives
a) I was not interested in a refund.
I wanted a chair as advertised. They sent a replacement, which was similarly not up to the standard advertised. Better, but still very hard, not plush, defects and scratches, wrong screws, etc.
However, they eventually seem to have given up - instead of a replacement, they pushed for a full refund, which I accepted in the end. But I need to get rid of the chair now (the second one), covering the cost myself
b) Customer service always tried to stay friendly. Even though I was VERY upset and frustrated with the horrendous quality of the service, they always remained friendly, which I appreciate.
SUMMARY
DO NOT BUY with this company.
There is a good chance they will dropship you a very shitty, stinky, badly put together product without proper quality control.
They may do a refund, but you'll have to take care of getting rid of the unusable product after all.
A real pity - I was looking forward so much to my chair.
Response from SohnneDec 15, 2025
Hi Pdk,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not meet expectations—especially regarding delivery timelines, packaging condition, product quality, and communication.
This is not the standard we aim for. Our team has made multiple attempts to reach you to resolve the situation and we appreciate your patience throughout the process.
For us, the most important thing isn’t the review itself, but your satisfaction as a customer. Your feedback has been shared internally and is being used to improve our quality checks and support processes moving forward.
Best,
Adam
Sohnne team
