SohnneReviews of sohnne.com

Updated Review 30/Oct/2024 First off, we did eventually receive the 2 Barcelona chairs in June-2024. Yes, it's still a lengthy shipping time but the products received are in good condition and quality as shown on Sohnne's website. We are extremely pleased which proves Sohnne is still a trustworthy company selling quality products. More importantly, Diego Garcia, their General Manager, has carefully reviewed my case and responded promptly offering solutions and improvements on their customer service. This has demonstrated their management does care about their customers and products sold. My experiences with the shipping misinformation received prior was most likely from 1 inexperienced customer service rep. I'm glad management has taken the time to review and has also taken action to correct. Again, this shows care and sincerity. Turning negatives to positives takes more to win customers' trust back. So kudos, Diego!! Your proactive & tireless follow-ups and solution-oriented mindset are greatly appreciated!

The chair matched the description on the website and all the positive reviews. I've had an Eames chair on my wish list for years. I don't ever see myself spending that kind of money for the real deal. While I've sat in authentic Herman Miller Eames chairs a few times, there is no difference I could find between this replica and the real deal. Very pleased with my purchase! Shout out to Diego

Wonderful chair!! The craftsmanship and leather are excellent.The only issue I had was attachment of the arm rests.It was difficult to Aline the mounting screws to the holes.Other than that, am very pleased with my purchase.

My chair was delivered quickly and there was great communication throughout the process. There was a minor difference between the armrests that I needed to be replaced. Stephanie from customer support was amazing in helping to resolve the issue. She communicated promptly, in a friendly manner, and kept me aware at every step. Would highly recommend the company for furniture and for the peace of mind from quality customer support.

We ordered the Eames replica with the white glove service. There was a glitch in the communication with the white glove service and it did not happen as expected… and I was very impressed with the communication afterwards from Chester to “make it right”. This ended up being an A+ experience due to Chester’s customer service and we truly love the chair!! Would order again and recommend to friends.

Beautiful piece, easy to put together, although we did have to look up the instructions online. While it seems simple, you don’t want to get it wrong when you’ve just spent so much on a beautiful piece!

The people at Sohnne actually read these reviews and take action to rectify the problems you are unhappy with. I originally posted an unfavorable one star review. Diego contacted me from the company and worked very hard to get me a refund on the item I paid for and didn’t receive. He bent over backwards to make sure I was happy. In the end the company actually has great customer service. Thank you Diego!

Purchased an office chair that arrived inevitably did not look as well as I thought it would with my existing decor. Thomas, swiftly responded to my email and walked me through a seamless process to rectifying the matter and making sure I was satisfied with the final outcome. Thank you for a wonderful experience.