SohnneReviews of sohnne.com

I wasn't totally happy with my purchase once I received it. My customer service rep was great to work with. Rey went above and beyond to come up with a solution to make me happy!

I want to edit my review since I was contacted by their company and they understood the problem and provide me with a refund which was a satisfactory result for me. I wanted to say the site is LEGIT and I would probably buy from them again in the future. Thank you Sohnne for being honest. The site is a SCAM! I got a Ermmes Tall Chair in February 2nd and today in July 02nd and i still do not have my chair. I received a box with several missing parts so I can not assemble my chair. they promissed to send me the missing parts but they only sent ONE of them and also in the wrong size. I still can NOT assemble my chair. Please, please, make yourself a favor and stay CLEAR of this company so you don't loose your time, money and energy dealing with this scammers.

Ordered the Eames Lounge Chair and Ottoman and Sohnne was helpful due to the fact I was not going to present for the initial delivery times. I called to ask for a hold on shipping and it was no problem. When I arrived at the delivery site, the boxes were waiting for me and had been delivered within an hour of my arrival.

This is an extensive review of both a replica of the Eames chair & ottoman, and also my experience with the company. In both cases my reaction is highly favorable. When I ordered it, I was expecting delivery in 3-5 business days. After 10 or more days, I was understandably worried but then I received a reassuring email from the company (Stephanie). I received the order in two packages a few days later left at the garage of my condo. I had paid for white glove service but I hadn't heard from the company. After waiting 3 days with unopened boxes in my living room, I asked my son to help me set up the chair+ottoman. The ottoman worked out well according to the instructions, the chair less so. Like most DIY instructions some steps don't always work out as one expects. In this case one of the bolt holes need redriling and the rubber sleeve that holds the chair seat needed marginally shaved to fit the o-ring at the bottom. I happened to be blessed with a talented son. The end result is an excellent replica hardly distingishable from an original (which I checked out). I am extremely pleased with the chair and ottoman. The leather is real and of a high quality. I sent an email requesting a refund of the white glove fees. I first received a very polite email from Stephanie offering local white glove service at a time of my convenience. When I replied with a photo of the assembled chair+ottoman, Stephanie informed me that the company would refund the fees that I had paid for. They have since done so. In all her correspondences, Stephanie was respectful, polite and professional. As a company Sohnne has shown itself to be responsive and keeping to their word. As for its product, with a little care and patience, one gets a replica of a high quality. Can't ask for more.

I am a recent purchase of a Eames office chair. I highly recommend. I am very satisfied with this product. Also I needed to call customer service and they handled my question with ease and quickly!

I ordered two barcelona chairs premium and was very astonished by the high quality of material and comfort. (Delivered in less than 10 days) I would recommend to anybody this company!

I purchased two Barcelona chairs from Sohnne after going to my local furniture store where I found that chairs represented as leather actually had synthetic backs and sides for a higher price than the excellent quality furniture I purchased from Sohnne. I would commend customer service representative Samuel for his timely and courteous response. I would not hesitate to recommend this company to friends and will order from them again.

Stephanie was always responsive and handled everything in the most professional way. We had a delay with shipping the items to Brazil (personally, I learned the hard way how tough it is to send stuff down there... a nightmare more like it!). But Sohne (Stephanie) handled it perfectly. I was very happy with the service provided and I am happy with the purchase. The chairs are yet to be assembled (construction delay), but I highly recommend buying from Sohne, just don't ship anything to Brazil, unless you want some excitement in your life... (all jokes aside, Sohne handled it very well).