Fouad C.
Although I was able to download files…
Although I was able to download files smoothly, only the Key for MSProject worked but the five licence key for MSOffice 2021 did not work. I contacted support by email but I have yet to hear back.
Response from SoftkeyWorldSep 11, 2023
Dear Valued Customer, We sincerely apologize for the inconvenience you've experienced with your recent purchase of MSOffice 2021 licenses. We understand how frustrating it can be when product keys do not work as expected, and we are committed to resolving this issue promptly. We appreciate your patience and for reaching out to our support team via email. However, it seems there may have been a delay in our response. To expedite the resolution process, we kindly request that you open a support ticket through our dedicated support portal at the following link: Create a New Support Ticket. https://softkeyworld.com/create-new-ticket/ Once you've opened a support ticket, our team will prioritize your case and work diligently to resolve the issue. hopefully, you will get replacement product keys from our customer support team. Please accept our apologies for any inconvenience you've encountered, and thank you for bringing this to our attention. Your satisfaction is of utmost importance to us, and we are committed to making this right. If you have any further questions or require assistance during this process, please feel free to reach out to our support team via the support ticket, and they will be more than happy to assist you. Once again, we apologize for any inconvenience and thank you for choosing Softkeyworld.com for your software needs. We look forward to resolving this issue promptly and ensuring your satisfaction. Warm regards, Al Sharif Hossain Customer Relations Team Softkeyworld.com